SunPassReviews of sunpass.com

System Failure I have been a SunPass customer for over 18 years, and I am extremely disappointed with the lack of assistance I have received. Due to personal and financial hardships, I fell behind on my toll payments and accumulated a significant balance. I asked if my tolls could be recalculated at the SunPass customer rate instead of the much higher Toll-by-Plate rate, but I was told there was nothing they could do. To make matters worse, I made an $800 payment today. The money was immediately withdrawn from my bank account, yet it still does not show as processed in my SunPass account. This has been very frustrating and has only added to my concerns. After being a loyal customer for nearly two decades, I expected more flexibility, understanding, and better customer service. Instead, I feel like there is no effort to help long-time customers who experience temporary financial difficulties. I hope SunPass reviews its policies and improves the way it treats loyal customers

I have written authorization to assist a friend with an inquiry regarding recurring charges that were deducted from his account. We have been trying to resolve this issue for more than six months. During that time, I provided all requested information, submitted documents multiple times, even sent everything by postal mail, and called several times to ask for updates. For months, the company was willing to discuss the case with me and accepted that I was acting on my friend’s behalf. After more than six months of waiting, I was suddenly told that they could no longer provide me with any information, despite having done so in previous conversations and despite the authorization provided. The lack of communication, consistency, and effort to resolve the issue has been extremely frustrating. It feels like no real attempt was made to help or bring this matter to a conclusion. Very disappointing experience. I cannot recommend this company based on the way this case was handled.

I have paid my tolls and they are telling me it will take 5-7 days to clear to I can renew my registration

I had someone make a replica of my vanity tag, put it on the front of their truck. I sent in my registration and pictures of my car to prove it was not me after 3 months of trying to resolve this, calling multiple times and receiving a lot of rude "customer service representatives" they sent it to collections and closed my disputes. I lived in florida for 5 years and was moved by the military, in my 5 years in Florida I never drove on a toll road.

This has to be the worst program I have ever seen. It has to be illegal if investigated. You will pay then pay some more then when you think your good You will pay more

If possible to give a negative ⭐️ I would. Sunpass needs new cameras, use more dependable methods of collecting tolls, better technology to determine those who disregard tolls, better search engines to use DMV to show who they accuse, and more & better Customer Service agents. We should not have to spend time to rectify disputes, especially for those who do not have a Sunpass at all. This year already I have been sent 3 notices of not paying tolls in South Florida and have not traveled there in years. If they could see that I do not have the vehicles I am charged for are not even registered in my name. Yesterday I literally spent more than 2 hours trying to set the record straight to save my license from being suspended. Sunpass is a joke and needs to be paying us to work for them.

Used to be able to call them up and talk to a human. Many times they would walk me through issues and we'd resolve. Now, I'm on hold over 30 mins, sometimes being disconnected once I'm thru. Nobody to talk to, scammers seem to have got hold of our account number and are sending me Collection invoices. Why do I even have a balance if I'm on auto top up with my card? There seems to be an never ending balance on my account. Customer service is non-existent. Did they get a new boss who doesn't know what they're doing? This Florida dept needs to look at all these one star reviews and sort out this dept ASAP. I'm about to cancel the account and just pay invoices I can keep track on since I hardly ever use these toll roads anyway.

Absolutely ZERO customer support. No answers to calls, emails, or support tickets generated. Formal disputes also ignored.