SunPassReviews of sunpass.com

I can't even log onto the site-- it says I need to attach to a logon session-- but there is not a button for that and resetting the password does nothing.

This is now 2 x in the last two years, I call to update my account, and there's a young lady's voice on the other end. Mind you I was on hold for 45 minutes. Right from the beginning of the conversation I could sense she wasn't actively listening. Simply by how many times she asked me to repeat my name!!! I had to repeat my self several times, hopes that she would get it right. But of course she screwed up my account worse than the last Agent I spoke to a year ago needing to remove a junked vehicle. She also delete my active Vehicle & left the junked vehicle as active. Like WTH kind of skill set does one require to work as a customer care specialist for this company? They should fire their HR Manager. Because this is ridiculous!!!! I'm now on hold again for another freaking hour to get HORRIBLE SERVICE!!!! I WONDER HOW MANY PEOPLE ARE OUT THERE DRIVING WITH THE VEHICLE INVALID SIMPLY BECAUSE THEIR HIRING REQUIREMENTS ARE POOR!!!!!

A zero is more accurate. There is 👎 customer service. I remained on the line holding for 1'45" and no one ever answered the line. Waited 4 days for a"call back ' which they offer you as if it is a viable option which it is not, I still have an unresolved issue and no way to resolve it. This is totally unacceptable. They rake in too much money to offer customer support. Florida needs to use a different company.

Go with E-Pass. Sunpass is the worst customer service experience I have ever had to deal with. They will send multiple bills with incorrect information, you cannot speak to someone without waiting days & they are rude and unhelpful once you do speak with someone. After years of using SunPass, I am so excited to have some customer service & better communication with E-Pass!

I have had SunPass for years & switched to a SunPass Pro over a year ago. When I switched to Pro, I had to call since there was not a way to cancel the old SunPass so THEY did all the updates to the account. Today, 1/14/23 approx a year later, out of the blue I got an Invoice for tolls covered by my SunPass. Called several times on 1/14/2023 and their system was down. Finally got "Greg" who was at best accusatory and incompetent. He said I must not have updated my tag or credit card info. I told him I don't have a new tag nor credit card info. He continued to tell me I must had made some kind of mistake??? Asked for a Supervisor. She said "the transponder wasn't read". I pulled up my SunPass statement and it was definitely on the on-line bill & already paid. She kept arguing with me that it wasn't. The on-line statement shows the date & time of the transaction and it is the exact same as the paper invoice I received in the mail. Complete incompetency going on at Florida Dept. of Transportation!

Sent a check. My bank account was charged. Company keep sending invoices to me. Customer service is always busy and unprofessional.

I've been on hold for over an hour and no one has picked up and I also had the run around with the machine for about a good 30min that you can ask to a representative and it tells you that they don't understand I'm being charged for my previous balance which I paid plus they are putting in some payment and adjustment from another account they are also charging me the full price for the tolls even though I have a sunpass and paid the full amount so I can get the discount these people are a bunch of thieves in high power that is why they are getting away with it the government doesn't look out for us they look out for there pockets. The day they look out for us you better look at the sky to see what is coming down on us. what they fail to tell you is that if you let your payment overdraft again that they will charge you regular price on the tolls which is one of the most important things and speaking to a manager is like speaking to an idiot they are there to rip everyone off and to top it all off they don't pay there employees well and according to one of the employees that I spoke to told me that they have to pay toll so they defend the company for no reason instead of working to help the middle class or payrolls stay the same while everything goes up and we the middle class are the one that are picking the useless presidents representative chair man congressman useless people because they do nothing for us everything is for themselves as long as there pockets are full ours will always be empty but we don't stand up for ourselves and others like us this country will become worse that the third world countries I don't mean go out and damage the small mamas and pops I mean writing to who ever will listen I don't even mean protesting because then you will have inappropriate people who are radicals and start fires and breaking other peoples properties and stealing that is not a protest.

First they send a bogus bill with a grainy pic of someone else's car and license plate. When I try to call in the mistake, they start the "recorded voice runaround" designed to go in circles for 30 minutes without ever connecting you to a human. No human ever calls a company like this for any of the 32 items on 6 menus and submenus. 99% of the time, you call to report an error. You know it, they know it - they just don't want to know it. After 20 minutes and three call backs to learn the scam and press buttons that might eventually lead to a person, they let me into the waiting line which is 22 MINUTES LONG. I'm now waiting for a callback. Have the feeling I will wait several weeks for this callback.