Aimee B.
Stopped receiving texts entirely
Okay... updated review... I was happily using this service for a few months then all of a sudden ( complete blackout). Took me a day to even notice as (life happens) and then I was like WAIT why no cutback coach? Then I contact them to receive an email that they are working on it. That was a couple - a few weeks ago so.. I reviewed with an "irritated" response. So now.. I have been offered a full refund for the year. Let's see how this goes. I still feel like the "carrier" situation should have been much more easily resolved as I have seen others say that when the contact T-Mobile or "their carrier" they are told it's absolutely not on their end. Not sure what that's about but...
Response from Sunnyside - Naltrexone & App to Drink Less or QuitJun 25, 2021
Hi Aimee, I'm really sorry for your experience. I've requested more information from you via TrustPilot so we can make this right. We're going to refund any users who were impacted by the issue as soon as it's resolved, and we've been documenting that in our Help Center. We're 100% happy to give you a full refund for your annual subscription. Please just email our support team at [email protected]. We have no intention of ripping you off. Thanks for your patience.



