SunjoygroupReviews of sunjoygroup.com

I've been trying to get someone on the phone now for hours no one answered the phone it just hangs up I hate bought this item if I'd knew I had to deal with these types of people this company i would never got this 🗑 trash

This is the worst company when you need help they give you an automatic recording and never get back ahold of you this is the second brand gazebo I have bought made from this company. This one I have only had for a year needs a new canopy cannot get online to order a new one tried to call and sent an email no reply. This is the worst company to buy from

I ordered a replacement canopy after putting in the model number on their website. After I got one side on I attempted to put the other on but the stitching was so far off it wouldn’t slide on. I emailed them 4 times then I made a PayPal dispute. They sent me an email the next day and then sent me a reply through my PayPal dispute telling me they did reach out. Their website does say something about a 15% restocking fee but they told me it would be a 15-20% restocking fee even though it’s because their selling junk that doesn’t fit properly. I believe all their reviews on their website are fake! Stay away from this company. Their a bunch of crooks.

I believe what I ordered and what I got was the wrong size. Wanted a canopy replacement 14'X14', # L-Z793PTS-E. The one I received was at least 4" to 5" too short. Could not tell until I was far into the installation. Got the top tier on by soaking it in the pond for a day and stretched it over the frame. That was OK until I went to put it back on, after the main canopy was put in place, not stretched. The top tier canopy was so far out of shape, it would not even come close to fitting in the proper holes. Be very careful, 3 grown men could not fit the canopy in the previous frame. I have pictures if requested.

Ordered two replacement canopy's only received one got charged for two. The phone number says high call volume then hangs up. All the emails they say my info is wrong and my order number is wrong when I sent screenshot. This has been very frustrating I feel like they just want to blow me off and keep my money. The one replacement they sent was delivered in a beat up Lowe's box really. We don't even know if it's the correct one yet my husband hasn't put it up yet cause of work.

I purchased a replacement canopy for my gazebo from Sunjoy. It cost over $100. I purchased the gazebo from Sunjoy and I know that it was the correct canopy. I bought it in February, getting excited to put it on, and did so in March. It didn't fit. It fell a good 2" short. Because it was over the 30 day period Sunjoy wouldn't provide a refund or a replacement. I had to toss my gazebo and bought a pergola from another company. Customer service is terrible. It's had to reach someone and then when you do, they just say no. Won't ever purchase from them again. Stay away!! M. Page

Worst customer service I have ever delt with!! Ordered a replacement canopy, but unfortunately ordered the wrong size. It took. 4 months of constant phone calls and emails with customer service to finally receive my return shipping label. Today I sent another email asking the status of my refund!! Within 10 minutes, I received a PayPal credit, but it was $40 less than I paid for the canopy!!!! I will NEVER purchase anything else from this company and will plaster their terrible customer service everywhere I can😡😡😡

I purchased a 10x12 gazebo about 2 years ago. During the summer the top was damaged. I ordered a replacement and was told it would be about $100. I next received an email telling me it was “out of stock”. I waited and waited I email customer service and would get “they will notify me when it’s back” finally after 5-6 phone calls the item came available after 18 month but not at $100 but at $207. When I asked I was brushed off and hung up on.