Sunjoygroup is listed under Furniture Stores.
Sunjoygroup (sunjoygroup.com) has 65 customer reviews on Five Star Index, with an average rating of 1.3 out of 5.
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Mark B.
I am dissatisfied by your response to my inquiry to remedy my concern about the peeling paint and rust on my gazebo. I will be contacting BJ's Warehouse where I made the purchase and expressing my complaint at online social media platforms about your unsatisfactory customer service . Roof rusted and paint peeling!!!
John P.
I WAS SHORT TWO PARTS AND THEY KEPT SAYING NOT IN STOCK FOR A YEAR
Siva C.
Worst gazebo and their quality is terrible. Few of the roof planks flew away breaking the screw holes. When I have reported the same, was told they will send the replacement parts that are covered under warranty and later they did mention that there's a shipping cost of $450.
Alan
Purchased a gazebo 2 uears ago, and the top rails started to rust and 2 broke, so I figured I'm out of warranty so I'll see if the can purchase the parts...the representative for there company says it's discontinued but I physically saw the same item in 2 stores...they just basically didn't want to deal with a paying customer. One gentleman at the store said he would give me the parts out of a box and send it back as an open item, possibly missing parts and they will send his store a new one.. so I was told they are not in stock anymore by there company but the store employee can get a replacement...worst company stay away there products are not good hence the limited 1 year warranty..
David P.
A canopy gazebo in 2021 first day putting it up the canopy ripped took them over a year to replace my canopy. And got it at the end of 2022 summer season. In spring of 2023 was able to use it for the summer . It is now April 2024 and I just put up the canopy and it ripped so easily. I called to see about getting a replacement under warranty for this canopy since it's only been used for one summer. And was denied I would never ever buy another Canopy or gazebo from Sunjoy.
Jen C.
Charging 77 $ dlivery ona 99 dollar product even though the company states serves north america There are cheaper methods of delivery, Sadly will never buuyagain from this company
Gloria V.
I don’t recommend the soft top gazebo . Mine lasted 2 summers and then it was torn . The warranty was expired and I couldn’t get a replacement. I tried to buy a replacement but apparently they’ve discontinued it and only have a few bottom parts but not the small top one . I would have to buy a new gazebo altogether only after 2 summers of use !! This is not practical at all , I’m disappointed with their product and service . There is no way to contact them on the phone , all communication has to be done via email .
Sharon C.
Worst product and worst customer service ever. Don’t waste your time buying their junk. I had my canopy up for two months last summer and this summer I put it up and it has a huge tear. I contacted the company and Vivian Lee totally ghosted me after she asked me a million questions.
