SunjoygroupReviews of sunjoygroup.com

If I could do Zero I would . First let me say I have bought multiple Sunjoy products from Gazebos , fireplaces and replacement canopies. This is the first time I have had to do a return and you absolutely want to stay away from this company . I ordered curtains for my 10 x12 gazebo which is pictured on their site . Upon getting these curtains the measurements of each panel was 112 inches or the long side was 5 feet and the short side was 4 feet . Obviously basic math of being 12 feet wide requires one panel to be 6 feet and the other side 5 . I requested a refund or replacement , sent photos , as requested . I was told they sent the correct curtains for a 10 x 12 gazebo and they are gazebo specific . Did I mention they show the curtain on my gazebo . Additionally it is impossible to have curtains measuring 10 x 8 to fit 10 x 12 . They charged me 20% restocking fee , and return postage which amounted to about $75 . With some BS explanation that these somehow fix 10 x 12 . Stay away , when it comes time to replace anything you will get what you get and if it’s wrong even on their side you will pay . Made in China of course . Never buy a Sunjoy gazebo or replacement parts or beware. You can get better and cheeper from others on Amazon with great customer policies.

Customer service is horrendous. Been trying to do a return for weeks and they consistently claim they are not receiving pictures of the product for the return. Save yourself the headache and do not order from them.

I had a Sunjoy Gazebo bought an installed recently. We had some strong wind but it was not a tornado and there was no significant damage in my neighborhood. But this gazebo fell apart. It is not stable and is very risky to use. I tried to contact customer service and they said there is nothing they can do. I had the worst customer service experience

I purchased a Gazebo from big lots in August 2024. We went to put it together this month and parts were broke but this could have been a eazy fix. I called and sent emails I need 6 parts they sent 2. Okay I email them again they blocked me from calling and no one answers my emails. I will never buy anything sunjoy makes and let ever one I know to deal with another company. If I have such a hard time with them and my Gazebo is still under warranty I have no faith in this company and what they stand for. I have paid my hard earned money for something I can't even use and apparently this company could careless. They make it were you can't get there part anywhere else. I can and will show ever email I've sent to them. I was never nasty to them or rude. OMG this could have been a simple fix.

This company is ridiculous they sent wrong cover paid 90 dollars and charged us shipping fee and restocking fee so we end up with 49.00 dollars back . Really , paid them for cover. Don't order from them them barely understood what they were saying

As another person mentioned, I too wish I would have seen these reviews before ordering. Yes, they were responsive at first but then after ordering impossible to get help. We purchased a slope roof wall-mount gazebo. It started with receiving two damaged panels which the company said they would send replacements but then no follow-up. Then we had our first very mild windy day and the roof does not stay down in the middle. We have built it correctly, instructions were followed to a T. It's the design of it. There is nothing to hold the roof down in the middle to prevent lifting. We can figure out a way to brace it ourselves but didn't want to void a refund so haven't done anything yet. Contacted the company again to ask for a refund not even a full week after or some kind of assistance. They advised they are only able to send replacements parts. So, I tried filing a complaint with the BBB but they will not assist as the company is based out of Singapore. I wrote a review on their website, but it never got published so obviously they only post good reviews. I've been emailing now consistently trying to get these two replacement parts or any assistance at all and my emails are not being answered. I should have known better or not ordered directly from Sunjoy. I would strongly advise not to order from this company. Also, the product itself, the material feels a lot cheaper than we were hoping for. Update just a few days later. We finally put the curtains up because we are stuck with this item. One zipper already busted. Also, I had to pay DHL courier for the import fee. Sunjoy said they would reimburse me, but now I'm just getting the runaround. It's been a true nightmare.

I have purchased 4 replacement tops for the Sunjoy Oakmont gazebo over the past few years. This product is junk! I only install this during the summer, but it rips within weeks of putting it up. I contacted the company, and they offered to SELL me a new canopy. I believe the cost was about 160.00 which is ridiculous. I've already spent way too much time and money on this. However, I do not want to replace the whole gazebo. If this company is going to continue to sell such poor quality items, they should at least replace them free of charge. SOO frustrating!

This will be my second review. I rarely write a review about anything but what happened and still happening with Sunjoy "Customer Service " is un acceptable. First there no phone to talk to someone live. Second, I do not believe they read or understand your emails Third you are ignored for several days before getting a response Fourth. There responses are so un focused that you won't know what the hell are they requesting from you. As per my previous review I am still trying to return my unused canopy curtains because the curtains did not fit. It is coming to almost a month now. The latest I got three emails that I ask me the same question " Do I need a return or a refund " for God sake what does the mean and what is the difference? I responded to all three what is the difference between refund and a return. As if I am talking to a wall. I asked several times if I can replace the curtains with the right size, a gain no response to that question. They either not reading their email or have unqualified people responding. I am getting pissed more every day. I promise to keep you updated on this platform every week till I have a conclusion. This company Customer service sucks. Do not get into the same issue I a m in now. If you have an issue with your order with them good luck