SunjoeReviews of sunjoe.com

My aunt and uncle bought me a Sun Joe lawn set to celebrate the purchase of my new home. It was a gift that they had sent directly to me from Amazon. I registered the products with warranty. The motor goes out on my weed eater. They want me to provide the proof of purchase even though the product is registered and it’s I. The warranty time frame. This was a gift from a loved one and they want me to ask for the receipt. Why didn’t you ask for receipt when I registered the product? I’ll never buy another product from them again

Lawn mower has been replaced the new one has a part missing. Amazon is having it picked up. Ups wants it wrapped up. How can you wrap up a lawn mower? Unhappy with SunJoe since they cannot do anything for me it is just a small part that is missing. Not happy with SunJoe have used them over the years will never use them again they were of no help.

Bought a lawnmower through home depot. Lasted 4 mows and the engine has a short in it that trips the breakers as soon as it is plugged it. Customer service states I'll be able to get a replacement in 4-6 weeks bc all models are out of stock. It's been 9 weeks and I called again, the gal said my product wasn't registered anymore bc of a system update and it'll be another 4-6 weeks. Now instead of them notifying me by email when it is in stock I have to watch their website and/or call back in 4-6 weeks to see if the model is in stock to start processing the return and replacement. Absolutely horrendous company at this point it is clear the repeat and round and round excuses received there is no warranty that gets completed. The script the people at the call centers are given is minimal and is all they are allowed to say, which is why I heard the exact same lines on all 5 calls I made. Only advice is to not buy sun products.

I recently purchased a lawnmower from Sunjoe and am extremely dissatisfied with their customer service. Despite numerous attempts to contact them regarding an issue with the product, I have received no response. The customer support is virtually non-existent, and the lack of follow-up is incredibly frustrating. I would advise caution when considering products from this brand, as their post-sale support is absolutely inadequate

Terrible customer service. My power washer was used once a year for two years and was stored in a dry basement. This year it doesn't start. I emailed them. No reply. I emailed again 10 days later. No reply, so I phoned. Warranty was over 7.5 months ago, but rep said to find my invoice and send it in as they will try their best to help - it sounded very promising so I searched high and low and found it. I sent it in and phoned them. The next rep said no, warranty is over (8 months). Then why ask me to send in my invoice??? What a waste of my time. Two uses and the power washer doesn't work - it makes no sense other than I have a lemon. They also offered to sell me a new one with an extra year of warranty. They don't help with repairs or parts! Do they really think I will buy their products again??? I'll go with a different brand that has a better product and decent support.

Horrible CS. No one answers phone with message to try again. Web Hours show CS from 8-8 EST, yet another CS number I tried said 8-5 EST. The only consistent thing is they don’t answer either number. this is the second power washer I’ve owned and both have motor issues keep cutting out. With all the bad reviews on products, yet Sam’s Club keep on carrying their products. Who’s the buyer for Sam’s????

My Sun Joe Pressure Washer was leaking after warranty period. I wrote to get assistance and replacement parts. They sent me many emails asking me questions on where I bought it, date, price I paid, asking me picture of the model and serial number, etc. Asking me many times the same information. After many emails the answer was buy a new one and we will extend the warranty of you new purchase by one year. No replacement parts possibility, no help fixing the issue. This is the worst customer service experience I ever had

Awful customer service. I have a valid warranty that SunJoe has in their system on file per my account they have you set up to register and submit receipt for warranty. I did all that. My SunJoe motor went bad. When I called for warranty or repair, they said they couldn’t locate my receipt any longer and said unless I produced it a year later they will not honor warranty!! I reminded them their system shows I submitted and still valid for 6 more months. They said they couldn’t help me unless I produced a receipt again. Shady, just plain shady company. Buyer beware