SunjoeReviews of sunjoe.com

I got a pressure washer during a non-profit organization's fundraising silent auction. It was new in the box. When I assembled it, I found the water intake pre-filter was missing. I emailed Sun Joe requesting the filter, and was told to contact the non-profit and have them replace it. I advised Sun Joe that the item was donated by someone else. They again told me to have the non-profit replace the part and that silent auction items AREN'T COVERED BY THE WARRANTY. Customer service is the worst. I'm talking about a $4 item that THEY neglected to include. I ended up buying one from Home Depot. I have a small Sun Joe leaf blower which is OK, but I will never buy another Sun Joe product.

This review only got one star because this site doesn't have 1/4 increments. I purchased a SunJoe leaf blower with a telescoping pole and attachments to clean out your gutters. You couldn't even blow out a candle with this thing. It's force is way too weak. The battery didn't last but 15 - 20 minutes, tops. The telescopic pole operated fine but the actual blower was far less than impressive. I'm disabled and when I saw this product advertised I thought that would solve the problem of cleaning the gutters of my home, a rancher. So, I contacted their customer support department to ask for a refund of the $202.52 I had spent on the unit. After an exchange of over 17 email messages which seemed like I was communicating with extraterrestrials they finally email me a message stating that they don't refund, they can only offer me store credit. WTH

We deserve no-star options. This company is incompetent and they sell poor quality equipment. Who knew plastic could rot? I purchased their leaf mulcher in September 2023, I started using it in November 2023 when after two weeks I noticed white spots popping up on the green plastic. Soon thereafter during use, the force of the vacuum knocked debris into and through the weakened plastic creating a hole and injuring me in the pelvis. I wasn’t going to make a big deal of the injury because my thought at the time was that things happen in the garden. When I wrote to ask for a warranty replacement, I produced all the necessary proof of purchase receipts and codes. After all that, I was told that they were out of stock and that I could sign up for a notification when they were back. Get this, an entire year later, they’re still not back in stock. I called to get a rep from The Philippines on the phone who had no record of my initial case. Go figure! I asked to speak to a Manager and guess what she told me “There are no managers here sir” WTAF. What kind of shitty company is this? NEVER AGAIN! I avoided paying the higher price for a Worx unit. That was a huge mistake. SUNJOE IS TRASH! SUNJOE IS A SCAM COMPANY! BEWARE!

This company is a disaster!! I bought THREE 1 Gallon RECHARGEABLE GARDEN SPRAYERS, registered all three.. even sent one back for replacement They asked for photos , I sent them, THEY ASKED FOR PROOF OF PURCHASES FROM AMAZON…I SENT THEM….THIS IS GOING ON FOR MORE THAN A YEAR.. THEY DO NOT LIVE UP TO THEIR WARANTEES! All three of these do not charge!

I received an electric mower from Sun Joe as a warranty claim in July 2023. In September 2023 the metal mower deck cracked, so I contacted Sun Joe about the warranty. I was told that it was covered under warranty, but the mower I had was out of stock. They said they would notify me when the mower was back in stock so they could send a replacement for the new warranty claim. In September 2024 the mower was still not in stock, so I contacted them to find out what other options I had. They told me the replacement mower was NOT covered by a warranty.

used the 5 inch saw, and it worked great for awhile and the gearing went bad. It's not a brushless unit, and its not for everyday use, so the gears were stripping and buzzing. emailed the office and already 25 emails later no help for the 2 year warranty. they want you to mail it back and get store credit. they are not helpful at all. but a different small electric saw

I received a SunJoe 15" 13A Dethatcher / Scarifyer model AJ805E that was purchased from Home Depot in 2023 as a gift. Originally when I received it, I did have the gift receipt, but as my plan was to use the item, as soon as I tested it and confirmed it worked, I discarded that receipt. In the same calendar year, during my 5th time using the product, it smelled like burning and the motor seized. I contacted Sun Joe / Snow Joe / Shop Joe and as others have discovered, without the original receipt, they will do nothing for me. The product worked well while it was working, but being less that one season old and seizing with no backing from the company is pretty disappointing. I would not recommend anyone purchase these products as a gift, solely for personal use and ensure you keep all documentation or they will abandon you. I have never asked for money back, only a functioning product, or replacement part that I can install myself. Thus far, I have been told I will receive nothing.

Purchased a Sunjoe pressure washer from Home Depot because of the great features, great price point...but mostly because of their fantastic warranty promise. (I also purchased two SnowJoe products the previous winter.) So, I registered this SunJoe SPX3000 XT pressure washer on the ShopJoe warranty website which promises a two-year no hassle warranty. Less than a year later the pressure washer will not start. I contacted ShopJoe and was told that I needed to produce my original receipt in order for them to honour the warranty. I contacted Home Depot and they reproduced my receipt which I forwarded to ShopJoe. I was then told by ShopJoe that they would honour their warranty BUT they did not have my model SPX3000 XT in stock at the moment and they had no idea when it would be in stock. They offered me a LOWER priced, LOWER PSI model if I wanted a replacement immediately, or I could call back in approximately 6 weeks and see if they were in stock. I opted to wait for my exact model replacement or an equal PSI model as a lower priced, lower PSI model is not a "comparable" replacement. The first time I contacted ShopJoe was in May. It is now September and they still do not have my SPX3000 XT model in stock for my warranty claim and as of today they are still offering me a lesser value, lower PSI model. I am going to accept the lesser value, not comparable model because I am fairly confident at this point in time, that I am never going to receive my replacement or comparable replacement as their warranty promises.