SunjoeReviews of sunjoe.com

Tried to order a spx3000 pressure washer tank a year ago without any luck. Tried again today and technical support told me the tank was built in and couldn't be removed. We all know the two plastic tanks sit in a trough and aren't attached to anything. The agent refused to let me speak with a different person. Wish I could give this company a 0 for their support.

I need a new battery for my snowblower. They do not carry it making my snowblower useless without the battery. Whats the point of selling products when you can't even provide parts.. POOR customer service. This is for Snow Joe ...

Worst experience with any company I’ve ever dealt with avoid at all costs very deserved ratings they have Joseph cohen should be ashamed

DO NOT BUY SUN JOE PRODUCTS. One star is not low enough. Terrible product, dismal customer service. Will never buy again. Customer service makes warranty process impossible. They are trained to deny any and all supporting documents provided for proof of purchase etc. Pressure washer broke on first use - went back and forth with customer service reps who would ask for one document and then deny its validity when provided. I’ve provided copy of proof of purchase, credit card statement confirming purchase, photos of bar code from original packaging, everything a reasonable customer would have and they come back with an excuse for everything and then claim customer service is their first priority…..waste of time and money if you buy from Sun Joe.

Bought several products from them including leaf blower, snow shovel and snow blower. The 4.0 battery was stuck on the leaf blower and i was unable to remove it. They sent a new one under warranty but it came with the 2.0 battery. I called a year ago and was told by customer service that they were out of stock but they would send one when it was back in stock. That was nearly a year ago. I called today since i see the 4.0 battery is available, but they said they were out of stock and only had the 5. 0 battery which they would send for $99!!! I asked for a supervisor and was on hold for about 7 minutes until the agent returned saying none was available, and demanded my proof of purchase. I told her they had all that in their data base. I was going to buy one of their mowers in the spring but no longer. I won't do business with a company which lies!!! Now, I'll buy Greenworks. BEWARE!!!

A couple years ago, Bought a SPX4600 power washer, maybe using it 15 hours. Moved across country, went to use it, motor turns on, but compressor does not. Reached out for help, parts something...Only response is 15@ off on New Washer. Terrible service, STAY AWAY FROM SUNJOE!

I bought the SunJoe GTS4002C Cordless Lawn Care System and was delighted with it until I needed to order trimmer line replacement. That was a over year ago and since then I have not been able to use the trimmer. I have called CS several times and been told so many reasons why they are out of stock but it is interesting how they have a double spool of the same mm in stock. It is also very disappointing that they are SO eager to continue to sell new products with two single spools included but they could not care less about their present customers who have bought one or more of their Sun Joe/ Aqua Joe/ Snow Joe products in the past. What a disappointment.

Can not get replacement on grass trimmer. Have called several times over the past few months and get the same response every time. I'm sorry, but we do not have this in stock at this time. We should have it in 4 to 6 weeks, but they DON'T!!!! Just called again, not she said not till next summer. My grass still grows at this time of year!!!! Last product I will ever buy with this company!!!!