SunjoeReviews of sunjoe.com

If I could give Sunjoe a no star rating I would. About a year ago my girlfriend bought a trimmer and lost blades. She attempted to purchase the replacement parts but none were in stock. A year later I called Sunjoe to order the replacement parts, and they still did not have them in inventory and could not tell me when they might appear. Don't fail to avoid Sunjoe products.

Horrible product. Horrible customer service they make fun of you that they can not provide the parts of their product. They ask you to wait. Its over 1.5 years.

Bought a SunJoe Cordless Compact Turbine Jet blower and when assembled can not be disassembled. The notches going into the sleeve clicks and there is no release to unclick. I have complained to SunJoe customer service and they respond like they don't know what I am talking about. There is only three pieces to this blower. I want to send back to HSN don't care for it, can't be disassembled. As a consumer, I have a right to return item and SunJoe decides for me. What if I got the blower assembled it and it didn't work, how would I have been abled to send it back, YOU CAN'T. THE BOX IT COMES IN IS SMALL. I tried UPS store, Lowes, Home Depot, Walmart, Staples none sell longated boxs, the only one was at UPS but it was for golf clubs, a huge box, would not have worked to send back. BEWARE, OF SUNJOE AND THEIR CUSTOMER SERVICE, NEVER AGAIN. Then I heard back from SunJoe and they wanted a video of the problem, are you kidding me, it has three parts the notches that hold the sleeve clicks in and no release button, can't twist either. Then they replied we will pay up to $20.00 for you to buy a box and send it back after I emailed them that there are no LONGATED boxes in any store, BEWARE,

BEWARE!!! This is for a now-paperweight chainsaw. I submitted a warranty claim, and they repeatedly kept requesting information I either had already submitted or didn’t have access to, or sending me on wild goose chases to give them tax and shipping. I didn’t know tax and shipping, so I told them if they need it to give me a refund, feel free to deduct those amounts. It’s obvious they have no intention to ever standing behind their product and just hide behind arbitrary and inconsequential “requirements”. It's impossible that such a large company wouldn't be able to refund a customer within a few weeks. I've been sending emails for 2 months now asking for a Brex link... they say it's their way of refunding. I received the email in question 4 days after they sent it. Obviously the link is only good for 48 hours... so I have to start again. THEY DON'T WANT TO PAY YOU YOUR WARRANTY.

I had a teller from San Joe. I did a great job. It started running horribly. I took it apart. It was full of dirt and the drive gear had some teeth broken off of it called son Joe to buy the part. They don’t have the part they don’t make parts. I don’t understand that. Tell me pretty much I had to buy a new one.

BEWARE!!! This is for a now-paperweight chainsaw. I submitted a warranty claim, and they repeatedly kept requesting information I either had already submitted or didn’t have access to, or sending me on wild goose chases to give them tax and shipping. I didn’t know tax and shipping, so I told them if they need it to give me a refund, feel free to deduct those amounts. It’s obvious they have no intention to ever standing behind their product and just hide behind arbitrary and inconsequential “requirements”.

I bought the 100V blower and it only lasted one season. The handle broke where it meets the motor. I opened a case with SUNJOE and they sent me a shipping label to send it off for repair. Almost a year went by and they never sent me the repaired item or a gift card for the item since they never sent it back. I will NEVER do business with SUNJOE again over the way they handled my purchase and repair of this blower. They went round and round about new documents I needed to provide until I couldn't provide anymore they said tough luck. I not only lost money buying it initially but I had to go buy another brand blower to get back to work on my lawn.

Bought a sunjoe pressure washer from Home Depot 3 years ago and it has been used 3-4 times and worked great. Went to use it this spring, ran for 10 seconds and stopped. Emailed SJ and of course it’s off warranty so I asked where to I bring it to get repaired and they have no clue. One guy at SJ gave me the government of Canada service centers where one goes for social assistance. Terrible Terrible service and I do not recommend their products. Might be best to purchase from a company that stands behind their product and has repair centers.