SunjoeReviews of sunjoe.com

Sunjoe products are priced low for a reason. I have owned an edger, getting replacement blades is impossible, a power washer, 1season and the gasket on the pump failed. NEVER AGAIN. I do not recommend.

I have a SunJoe chain saw that stopped working when I went to use it this summer. The bar jams and won’t move. I believe the unit was less than two years old so under warranty. I called twice a week apart and was told each time their “system was updating” so they couldn’t find my registration. They offered to sell me a new unit that was more than comparable brands on Amazon. I have three other Sun/SnoJoe products but after this customer service experience, no more!

Horrible company and warranty. Customer service are liars and will jerk you around to avoid warranty replacement. You will spend hours trying to get customer service . Their warranty states hassle free but it is a complete hassle dealing with them

Good luck contacting Sunjoe customer service. Emails go unanswered for days but if you have 30 minutes to waste on hold you might get a cs rep to answer. I was told I would receive a warranty replacement for my less than 2 year old pressure washer but am now getting the fun around after showing proof of purchase. Absolutely the most pathetic customer service I have ever experienced. DON'T SHOP JOE!

Absolutely futile trying to get in touch with them in EVERY way I tried that's my last product from them

SunJoe Pressure Washer quit working.Model# SPX4600,Bar Code 8 42470 10925 4. These people will not help in any way if you do not have a receipt.I sent pictures of unit,serial #,Model#.20 yr. military vet,100% disabled. My son comes by on the weekends to socialize and washing vehicles,driveway and what ever keeps me going. He does the work, I encourage him. This one small event has now been jerked out from underneath me. Profit over a sense of pride seems to be the deal of the day.

Bought a pole trimmer 2 1/2 years ago. The blade jams. I have emailed the company numerous times & got replies numerous times and replies about a hose, for which this had nothing to do with. They had me send in a video & agreed it is not working right but refuse to do anything. The blade & tool are not available anymore. I will buy Ryobi from now on. Won't do business w SunJoe. Could not find my receipt but it is their product.

bought a product that doesnt work out of the box. Now the product is out of stock. Called customer service and went on line chat. THIS COMPANY'S CUSTOMER SERVICE STINKS!!!! They want me to wait 4 weeks and then call them back to see if the product is back in stock. This use to be a good company with good customer service. All I can say is DONT BUY ANYTHING FROM SUNJOE!