SunjoeReviews of sunjoe.com

One star is actually too much for this company and their products. I purchased a Sun Joe 28v cordless 14” Brushless Walk Behind mower and used it twice before the screws loosened inside and the blade came loose. There is no way for me to tighten it back up. So it is sitting in the garage taking up space. I tried calling the company because it has a 2 yr warranty. I was put on hold several times and after 20 minutes was hung up on. I have not been able to speak to a live person to help resolve this issue. I’m just gonna consider it a loss and definitely will not buy another product from this company.

I purchased an Aquajoe 75’ hose in June of 2023 and registered the product. According to the email the company sent me, my warrant expires on September 28, 2025. The hose sprung a leak. I attempted to make a claim online but was not able to, as the product was not on the website. I then called. The stated wait time was 8 to 10 minutes but I waited 20. I was asked for my email address and was told I was not in the system. After some back and forth, I was found in the system. I was then told I could get a 50’ hose because the 75’ was on back order. I stated I would wait for the 75’ to come in because that was what I bought and paid for. It was at that point I was told I needed to provide my original poof of purchase. I reiterated I had an email that showed I registered the product. The agent I spoke to, in a very condescending manner, advised all their customers know that it the process. First, I am sure when I registered this product, I provided proof of purchase. Second, the email I received with the proof of registration did not state that the original receipt had to accompany a warranty claim. It stated the hose was “automatically registered” in their system. Third, the box for the hose, which I kept with the registration, states there is a two year warranty with no questions asked. Seems that this company just doesn’t stand behind its product and will go to lengths to make sure the warranty is worthless.

Absolutely horrible customer service. Pressure washer broke once had to fight to get it replaced. Replaces pressurewasher broke again, same issue. At this point I just want my money back but I guess I'll accept another replacement. But no only the first purchase was warrantied. So I'm stuck not with a crap broken pressurewasher.

If I could give this company zero or negative stars I absolutely would. They are fraud and create many unreasonable roadblocks to their warranty. They have been "out of stock" with weed eater blades for over a year and have no E.T.A as to when they will be available. They also have no reasonable solutions. Worst customer service ever! I would highly suggest using a didn't company to meet your needs.

Horrible customer service! I have an extended warranty for a electric wood chipper. It died on me recently and I put in for a replacement. I did get someone to talk to and was supplied a transaction number, but no follow up, no tracking number. When I call, the automated machine said I had a 6 minute wait. I'm on minute 20 as of this writing and still no answer. First and last purchase with SunJoe.

I bought an electric power washer and in 2017 and 2 years later it broke. The company was great and sent a replacement under the warranty. This time I bought an extended warranty which expires in October 2024. This month the unit began to leak and lost pressure. When I requested warranty service I was told to find the original receipt. Luckily I found it. Then I was told to find the original warranty paperwork. I don’t have that but pointed out my account which shows that the warranty is active. This was not enough and they refused to honor their warranty. I have other sun joe and snow Joe products and have been impressed with the company and its products. However something seems to have changed and I will not be doing business with them again

If I could give ZERO I WOULD. do not buy any product There is no customer service. No one answers the phones, or chat thing. Products are but not worth anything

By far the worst customer service of any company I have delt with. I just wanted some repair parts and got the run around. I still have a pressure washer that won't dispense detergent for the SPX4000.