Kimberly C.
Poor communication
Poor communication. They refused to tell us the location of our property at any time. Our load was removed from the original truck and placed in storage, and then reloaded a week later. We were not aware that this was going to happen. We expected the truck to drive our belongings to our destination. Right? Load in Frisco, unload in Fargo. Our dining room table was damaged because the exercise machine was placed on top of it. We were given a 3-4 day time line for our move from Texas to North Dakota (1100 miles), but it took 13 days and that was only because on day 11, I threatened to report them to the Texas DMV and the Federal MCSA. I highly recommend throwing some Air Tags in your boxes, so you will know what is going on, if you use this company.
Response from Sunflower RelocationAug 2, 2024
Dear Kimberly, Thank you for taking the time to share your feedback about your experience with Sunflower Relocation. We sincerely apologize for the issues you encountered during your move. We regret that our communication did not meet your expectations and that you were not informed about the transfer of your belongings to storage. Your expectation of a direct move from Frisco to Fargo was reasonable, and we apologize for any confusion caused. Additionally, we are sorry to hear about the damage to your dining room table and the extended delivery time. We understand your frustration and appreciate your suggestion about using Air Tags. We are continuously working to improve our services and communication protocols to ensure a smoother experience for our clients. To address your concerns, we would like to investigate this matter further. Please contact our customer service team so we can work towards a resolution for the damage and any other issues you faced. Your feedback is invaluable to us, and we hope to have the opportunity to make things right.