Sundial HomeReviews of sundialhome.com

The first part of the order went very smoothly -- paying for the table. After this step, the entirely wrong table was sent. Which actually, is not even the bad part of this experience - shipping errors happen / mistakes happen...it's the complete lack of customer support since that moment that has led me to the point of reporting this company to my Credit Card provider as fraudulent. Initial complaint filed on June 4th - it is now June 17th, I have been told from the beginning that it would be a few days and the new table would ship. The only way to get any updates on the ticket (which have been 2 since the day of) is to call repeatedly every single day (the claims department just rings to a voicemail that is full btw) -- general customer service is always nice, and always says that I will get an update by end of the day -- this almost never happens. Now, after being told last week the table would ship no later than Friday, I am being told it SHOULD ship within a few days. Meanwhile, the table is listed as in-stock on the website and ready to ship. I was offered $50 STORE CREDIT as compensation for the entire mess. I would NOT do business with this company, they are merely an in-between website with no staff or capabilities that takes a profit and hopes the products arrive. I now completely understand the frustration expressed in various other trust pilot reviews for this company, it's well worth doing business on another site for a small amount more -- I promise you I wish I paid the $150 more to have it delivered from any other company with the same exact table.

sundial doesn't do returns, and doesn't make this clear. 2 very expensive lights - we found out didn't fit as expected. I requested a return - refused because not in the 24 hour return window. That's right, I was told you have to return within 24 hours. Who gets a light fixture, and within 24 hours knows if it won't work out. In today's online world, this doesn't work. I understood 24 hours to be notification for shipping damage - not any return. I haven't heard of anyone with less than 30 days. They need to notify before you purchase.

Sundial Home did not keep me updated. Once the shipping company was involved they were communicative. The problem is customer service. It is all done on line. You must “Fill out a ticket”. They seem to have disappeared regarding my $2,000 table. I found their return policy and it is full of fees and service charges. Awful, but I still want a reply. So far 6 days later, I have no reply. I need to buy a new table, and need some of my money returned. Silence.

Would give negative stars. No customer service. What a ridiculous company. Instead of sending me defective free items, sent me damaged/torn chairs. Not responding a thing over the ticket system that supposedly reporting any damage and communicate with them. When i called, they act like this is a brand-new issue every time, and never give me any solution. After 3 week, they got a lot of nerve to say the claim is denied because they is no structural issue…..huh? How about cosmetic issue? NEVER EVER BUY FROM THIS PLACE. UNBELIEVABLE

I ordered and bought a bookcase ($2900) that was supposed to measure 40x80x18. When I finally received the bookcase after many weeks, the actual measurements are 32x80x14. I called immediately and jumped through all of Sundials hoops. Multiple photos and measurements and set up a “ticket”. I called four times and spoke with Pierre who told me on the last call that it is measured from the crown moulding that extends out at the top 40” (and the bookcase is 8” smaller), and isn’t returnable to the manufacturer. I told him the photo description does NOT show the measurements from the top moulding but at the base. He again assured me the customer service department would get back to me. I still haven’t heard from anyone. It’s just a runaround when I call. DO NOT do business with these people. Very sketchy and deceitful. Reply to Sundial. Look at the photo showing the measurements. It is measured from the bottom feet where it shows the measurement to be 40”. It is actually 32”. Same with the depth which is 14” and not 18”. That’s a big difference and a total misrepresentation. And you never responded at all on the “open ticket” you had me make, only when the review went on Trust Pilot. That says it all. The measurements are on your website and the PHOTO of the dimensions are on the manufacturer (Sarreid) website where you get the bookcase from. Seems if you have time to banter back and forth on Trustpilot maybe you could address the situation on the open ticket on your website instead of on this forum?

I ordered a dinning table 2/16/25. It took 4 1/2 weeks to arrive, 3 1/2+ weeks it just sat in Metropolitan shipping companies warehouse until it was convenient for them to deliver it. It arrived damaged, a huge crack in the table base. I reported the damage to Sundial the same day it arrived. I sent photos, etc. When I spoke to customer service at Sundial Home I asked that the replacement be shipped with a different carrier as I didn't want to wait another 4 1/2 weeks while it just sat in their warehouse. They agreed and promised me several times that it would be expedited with a different carrier. It's taken two weeks for Sundial to even arrange for the replacement of my table base. I just received a call today from the same shipping company, Metropolitan, letting me know it would be delivered in three weeks. It's the same carrier and that is not expedited shipping as I was promised. I called Sundial Home and complained that this isn't what they'd promised me or what we had discussed. They basically told me there is nothing they could do, bs. I will never do business with this company again. They'll tell you whatever you want to hear, but won't follow through with their promises. I ordered my entire dinning room online (2/16/2025) on the same day, table, 6 chairs, rug and light. The rest of my dinning room, which was purchased through 3 different merchants all arrived within the same week I placed the order, except the table. Like the table, the rug and the 6 chairs were also shipped from the East Coast to Nevada where I live. None of the other items showed up damaged or sat in a warehouse for weeks (based on the tracking info). Had I known Sundial would be delivering my table via pony express I would never have ordered from them. When I ordered it, it stated it would arrive in 1 1/2 weeks. The customer service person told me because I didn't originally pay express shipping, that the replacement for the damage item would not be expressed shipped either. I guess it's my fault it arrived damaged. It's now been 6 1/2 weeks and it will be another 3 weeks, probably more, before I have a table I can actually use. Another point about the shipping company, they had originally given me an earlier delivery date, but called a couple days before I was expecting it to arrive to tell me it would be another 3 weeks because it wasn't convenient for them. The whole time it was sitting in their warehouse in Rancho Cordova. So it's not that they didn't have my table, it was in their warehouse, it just wasn't convenient for them. So I can only assume that the 3 week delivery date I was just given will wind up being 6 weeks before it actually arrives. Hopefully it won't show up damaged, but I have my doubts. I'm sure if it does Sundial Home will not do anything to rectify the problem for their customer. Don't purchase through Sundial Home, they don't stand behind the products they sell or their customers who order from them. I will never purchase anything from this company ever again, they basically lied to me and don't care that I still don't have a useable dinning room. I've already cancelled a function I had planned at my home because of this mess and have no idea when I can entertain at my home because I don't have a dinning table to sit at. It's now April 1st and I still don't have a table I can use. The enormous shipping boxes the table came in our cluttering up my house. Not a happy customer.

Received defective large sofa and company has been non-responsive in resolution even after I followed all their guidance and started a ticket.

I ordered an expensive bar table (>$2,000) that arrived damaged. The carrara marble top is warped with visible circles. I immediately submitted a ticket (same day as delivery) and tons of pictures showing the damage, per their policy, but it has now been 16 days without receiving instructions for the return. I have written on the ticket at least 5 times and called 6 times and every time I am assured the "customer service department" will follow-up with a resolution by end of day-- but it never happens. I'm really at my wits end on what to do. I simply want to return this table because for the price, the quality clearly isn't there. If this is a legit company surely they have a standard way to handle returns on damaged items? Why can't they just tell me what the process is so we can close this out? As another reviewer said, there has been absolutely no sense of urgency in resolving this and not only that, they lie to me about a resolution "by end of day" every time I call which is even more frustrating. There is no accountability as far as I can tell. Perhaps if you have no issues with your order/product/shipping (I had a lot of issues w/that too), it's a reasonable company to buy from but I'd say buyer be extremely aware. Sundial are not selling cheap items and the service is appalling if there are ANY issues. I would never purchase from Sundial again. I've actually never left a review for a business before but I feel compelled to warn everyone of this business. Read other reviews online and you'll see this is not uncommon.