Sundays for DogsReviews of sundaysfordogs.com

I have tried to contact you for days now, and no one responds to my calls or emails. Very disappointed. I have been a customer for years. I seriously want to find a comparable food at our local holistic pet store.

I called the office three or four times I even left a message no one called me back no one answered the phone I'm a customer that spends almost $400 a month and you guys can't afford to have customer service I am so disgusted it isn't funny I'm thinking of leaving you totally

I still haven't got my beef small bites. I order it on July 27 .Here it is August 11th.Nothing that it was shipped yet. I already paid for it and bank all ready cleared it. Would appreciate what's going on!

As soon as I received the order notice (we were on a cruise in Spain). I paid to use my internet to notify you not to send the fish recipe. My dog would not eat it. I sent TWO more notices NOT to ship it and refund my payment. Well it arrived today and I don’t want it and I want my payment REFUNDED!!!

Only a two because of the customer service representative being nice. I have been a customer for several years and had minor issues like late deliveries. My dog is very picky so I give him 3 different choices in his dish every meal he eats differently everyday sometimes completely ignoring tis food, so we don't use much, maybe a bag every 6-8 months. Last fall 2025 we had an issue with mold in the food, they sent another bag after I sent pictures.In the trash it goes. Then the new bag was completely different smell and texture and my dog wouldn't touch it, nor would my daughter's dog. After the mold issue I'm listening to the dogs. The explanation was that there are different sites preparing the food. Period. So, no quality control? They sent another bag. So the issue today was I start receiving all of these bags every 3 weeks. My husband and I are out of town due to health issues and I am unaware until I get home 2 days ago and another even comes that day. Well I call and explain all of this and it seems I have 2 accounts. My daughter had set one up for me not realizing I had one already at the beginning of the year. So I talk to her just now and she said she deleted that account when I got the first bag and I told her I already had this food. So, I tell the rep this is what I thought happened and he said sorry all he could do was make this offer," I donate one bag with proof and they would refund that bag.". The account said ship every 19 days. I said does that correlate with the 119 days I have on the original account? Meanwhile, I am unexpectedly out over $500 for food that will expire before my dog will eat it. I have cancelled the account but that doesn't help the real issue. Lost a good customer.

Horrible customer service. I have been trying to place an order on the website for two weeks and website isn’t working. I have left over 25 voicemails, emails and texts and they do not get back to you. They obviously spend no money on customer service. I would avoid them.

Consistently delivered food late. Customer service doesn’t involve real people only ai.

Extremely disappointed — poor customer service, unreliable shipping, and digestive issues for my dog I had a very disappointing experience with Sundays, both with the food itself and with the company’s customer service. First and most importantly, this food caused ongoing digestive issues for my dog. He was having diarrhea and extremely watery stool — to the point where it was basically poop water. For a food that is marketed as premium and costs over $120 every two weeks, I expected much better. Instead, I was left dealing with constant stool issues and eventually had to look for a different food. I have since found another option that is better for my dog, more affordable, and saves me over $80. Beyond the food issues, the company itself has been extremely frustrating to deal with. It is nearly impossible to get in touch with an actual representative. Their communication is poor, their procedures feel disorganized, and the overall customer service experience has been shockingly unprofessional for a company charging such high prices. Last Christmas season, there were shipping delays that left my dog without food for over a week. The company blamed carrier issues, but there was no proper notice, no clear communication, no proactive email, and no message added to their website warning customers of delays. When I tried to cancel, the process felt unnecessarily difficult, almost like they were trying to discourage cancellation rather than actually help. After all of that, they only offered a $25 credit, which was honestly insulting given the situation. Now I have run into another issue where my dog has been without food for four days. At this point, I am completely done. A company selling essential pet food should have better systems in place. Customers should not have to chase down support, guess when their dog’s food will arrive, or scramble to find replacement food because the company cannot reliably fulfill orders. I also repeatedly told them that the phone number listed on their website does not work properly unless you add “+1” before the number for messages to go through, and that still has not been fixed. That is such a basic issue, and it adds to the overall impression that the company is poorly managed. For the price Sundays charges, the lack of service, poor communication, difficult cancellation process, and unreliable shipping are unacceptable. I would not recommend this company. The food is expensive, the customer service is nearly nonexistent, and my dog’s digestive health suffered while on it. I am cancelling and switching to something better.