Sundays for DogsReviews of sundaysfordogs.com

Never bought their product, but they sold me email to a data broker.

I had a deeply disappointing experience with Sunday's for Dogs. On July 31st, I received a confirmation email that I had successfully skipped my upcoming order and wouldn't receive it until September. However, on August 6th, I was shocked to find out that my credit card had been charged $199, and my order had shipped. Despite my repeated attempts to reach customer service, I was only offered a measly 20% off my next three orders as a remedy. After escalating the issue to the BBB, I finally received a response from customer service offering me a store credit, which I reluctantly accepted, along with canceling all subscriptions. I have email confirmations of these cancellations. But the nightmare didn’t end there. On August 12th, I received an email stating that yet another order was on its way. They claimed it was a backordered item from June, but I had already received two orders since then with no communication about any backorders. Who charges a customer months before shipping an item, especially without any prior notice? To top it off, customer service is now only offering me a full refund to my credit card if I go out of my way to find an animal shelter and provide proof of donation. At no point during my cancellation was I informed of any ‘backordered’ shipment. This company is a complete scam. They make it impossible to remove your credit card from your account, and their customer service is atrocious. I’ve been charged $400 for unauthorized orders in just 6 days, despite multiple email confirmations of cancellations. And now, I’m being forced to jump through hoops just to get my money back. I strongly advise against ordering from Sunday's for Dogs. There are plenty of other 'clean' brands out there with better ingredients and far superior customer service. I plan to switch to Yumwoof. DO NOT order from this company!

They used UPS, and UPS returned the package to them as "undeliverable." Sunday's still charged us $233. Despite our attempts to contact them via email and text message, we have not received a response. Update: Customer service read this review and the issue was resolved. It is difficult to get through but if you do, issues will be resolved.

Food is good and dogs love it. Shipping is late every single time. I've tried for the past year to work with them but it has not improved at all so we are moving on. Customer service is awful.

Awful customer service, like truly terrible. I need to update payment method and been trying for hours and they still can't get it to work. And they didn't offer anything in return. I only use them still b/c my dog is picky but if there was an alternative I would switch.

I cancelled my subscription and still received the order. They would not take returns on the order and refused to refund money. Then 2 days later I received another order that they say was ordered under a different email but shipped to my address, they would not take this back or credit account. Best part of it all is that they charged 2 different prices for the same items.

Second time my order has been delayed. Since this is a subscription service for food for your dog, it seems important to know the truth about when it will arrive. The only warning I got when I ordered was that it might be a “few days” late. It used to only take about five days but this time it was over two weeks late. I don’t know how you’re supposed to know when you should order to get the food on time. And now I don’t know if it’s a good idea to trust them because they were dishonest about shipping time. They also don’t allow any new reviews to be posted on their site so it’s mostly 5 star reviews with no dates. Not an accurate reflection of what’s going on at all. Customer service was friendly when they finally got back to me. Took them several days and they were too late to cancel my order as I had requested. Maybe I shouldn’t have titled my email, Cancel Order. 😆 Updated to add that now I've unsubscribed from their marketing emails twice, thinking that would work as it has with literally every other company I've hit unsubscribe with. But no, Sundays for Dogs doesn't care about that either. I still keep getting emails. Still no accountability, still deceitful about feedback. Sending me emails after I've unsubscribed won't get my business but it will remind me to let others know how they really are. The date of my experience was May 18th. All Sundays had to do was be honest from the start. It’s not just the delay in shipping, it’s the attempt to deceive that’s the biggest issue here for me. I see no reason to trust Sundays for Dogs now or in the future.

Same as other reviewers, we have used this food for years, and love the product and the convenience - however, the shipping and customer service is abysmal!! Twice now there were shipping delays and both times we had to go out to buy other food, which caused GI issues with the dog. Tried to reach customer service but no response. Tried to cancel online and the website is conveniently having a problem.