Sundays for DogsReviews of sundaysfordogs.com

Customer Service is HORRIBLE! My dog kinda likes the food, but it's way too expensive. So after 2 orders on my subscription plan, I cancelled. Then I discovered they didn't honor my $15 discount on my first order AND charged me for a 3rd order after I cancelled my plan. It's been 3 weeks since I've contacted them (NO WAY to speak to a human, by the way), and they are refusing to refund my money! They "graciously" offered to refund 50% of my money if I provide them with a receipt for donating the order to a shelter. Unfortunately, I can't donate something I didn't receive! So, basically, "no refund." Just ridiculous! You can contact only via text or email. When you do, you get an auto-reply stating a "human" from their Customer Care Pack will get back to you ASAP. Trust me, they don't know what ASAP means! You're lucky if you finally hear back after 3 business days! I'm retired and on a fixed income. Considering they're supposed to be animal lovers, no one at Sundays for Dogs cares enough to refund my $98.56 for food money for my pets. Really disgusting!

The shipping address was wrong. I contacted them immediately and then for 5 days in a row. It took 2 weeks to get a response, and at that time, they had already charged and shipped another order to the wrong address again! Instead of making the order right, they offered me $20. That didn't even cover 10% of the total amount spent.

After seeing several pop-up ads, I ordered and was charged roughly $29 for a 4 lb bag. It completely slipped my mind that when placing this order I had signing up for a subscription, so received the second 4 lb bag and was charged $126. They do not give refunds after first order. My dog did like the food but over $30 per pound is an outrageous price.

The only reason I would give this dog food a one star is because my dog actually ate it. Worst subscription experience ever. In the beginning I was receiving a bag of dog food every two days!!!!!! so then I had to pause my account by the way, those four bags lasted my dog a little over a month, which was apparently supposed to last the dog 4 months, so they are liars when it comes to the dog food last. Then when I tried to restart my subscription, it takes them over seven days to get the dog food. My dog then had diarrhea so I started making my own dog food. The only good thing that came out of this whole shitty experience.

After endless pop ups on YouTube, I caved in and ordered their trial package. It took forever to arrive ( weeks ) and even before it arrived, they were preparing to send out another shipment and charge me for it !! I wrote them straight away and told them not to do so, as the trial pack has not even arrived and you are so quick to try to send me more. My dog turned her nose up at it, and it is incredibly expensive ( and this is coming from someone who recently spent $ 105 on Orijen from Chewy's for a 23 pound bag ) No from me ( and Mia and Gretchen )

I am so sad for my dog because he liked this food and he's picky, but it's almost like they go out of their way to lose customers. Worst customer service, ignored texts and emails, you have to follow up on every request 5 times, they'll withhold your money, charge you for orders that are nowhere near about to ship, and shipping gets consistently delayed for weeks with no notification unless YOU reach out. I wish I never signed up with them. Pretty annoyed at the pet influencers too that push this company without taking into account their numerous poor reviews.

My order was never delivered. I ordered two separate foods for my dogs and one was delivered by UPS. The other was supposed to be delivered by the Postal Service. I got a notice stating it was left at the mailbox. The package is too big to be left at the mail box so that was a lie. Reached out to Sundays for Dogs and they said it was delayed. How was it delayed and it is supposedly delivered? They never refunded my order nor sent another bag. Never by from this company.

The reason for this review is their customer service. I believe that the company is in trouble. They charged me for a product on November 9 that shows shipped but no tracking number as of 11/20. There has been no response by text, only availability for four hours by phone and no response from there either. I’ve also emailed multiple times in two days with no response. My dog is now out of this food and now I have to switch to something else abruptly. The food is good, however I would be hesitant to use them as they are very inconsistent with their customer service.