Sun CommunitiesReviews of suncommunities.com

The 2.4 review makes sense based on their managements complete incompetence and lack of customer service. Reservations were made for Frontier Town in Berlin MD for the Thanksgiving week. Everything was paid in advance. The night before Thanksgiving we arrived at 4:45 to find out the office was closed, our packet with the site number was not left out, the useless security patrol if you want to call them that dismissed us, had no desires to help and went about their business like any other day. The office personnel that refunded our stay could care less that a customer was so poorly inconvenienced, again on a holiday weekend and the same can be said for the manager running that facility. The customers that reserve there are on their own. No one to contact after hours with emergencies, no one to help in similar situation, the 800 number is equally as useless. I will find it hard to believe that this is an isolated case. The GM's call was more on being disturbed then actually emphasizing with the customer who was forced to change plans last minute because of his poor leadership and lack of customer skills. Social Media will be bombarded with this experience. And, don't bother to contact the CEO or any member of the executive team, they too can care less.

Absolutely agree with these reviews. Stupidly bought in a Sun Community Resort and the management here is all in bed with each other! Literally. The Maintenance Manager of Siesta Bay is married to the Office Manager. The Maintenance Manager of our sister resort, Indian Creek, it is also married to the Office Manager of that resort. The CEO of Sun Communites, Gary Shiffman makes $7,969,260 as Chairman of the Board and Chief Executive Officer at Sun Communitiesand you will get no love there either. The culture comes from the top. I have spoken to several residents here and they too have experienced harassment and victimization from management and nothing is ever done because they are all married to each other and they get the nod from the top. Trying to get any one to listen from head office is a joke. Wrote a Google review and they acted all concerned with 'call this number'. Called the number and they gave me an email address! LOL. No prizes guessing if they ever responded.

First of all, Sun Communities is a large corporation that cares nothing for the residents of this Community. We are nothing but a money maker no matter whom they need to trample on. They've increased rent more than four times during my four to five years here. They've even increased rent during this pandemic. Try asking corporate to reconsider? Their answer: "talk to your manager". They won't hesitate to throw their managers under the bus for that one even though it's corporate who handles rent increases. Does the money really go to "fixing" the community. No, it does not. There has been various things that need fixing but never get done. Why? It's simple, corporate greed. They stand to make a profit without even needing anything to do or invest in fixing. Lax rules, which makes for an ugly community. You must sign something, but is it reinforced? Again, no. Why? They have favorites and those people really don't have to follow any lease. They take no renters. That folks is a lie. They allow renters which means you don't know who is entering the community. For how much you pay, you may as well rent an apartment or buy a house. This is not an investment and I guarantee you will not see a return on your investment.

I worked for Sun Communities at the Maplebrook location in Matteson. I had the worse supervisor, that was promoted from an office manager. They were over bearing, incompetent, always absent from their duties. She never gave me enough time to do my work, and never spent the money she needed to on good materials.