Suncoast Credit UnionReviews of suncoastcreditunion.com

Suncoast refuses to report to the credit bureaus correctly or on time. If you make a small payment under $500 on your credit card it is applied immediately. If you apply a large payment they hold the payment in their account for up to a week or more before applying it to your account. They have done this multiple times to me, until I call and complain then they release the funds. Its bs they are using our money and not applying to our accts to reduce our balance in order to charge interest. I do not have this issue with LMCU reporting on time or holding funds and will use them moving forward. I have paid my Suncoast card off due to their policies and the attitude given with cust svc when help has been requested.

After having a membership at a credit union in Michigan I was spoiled with a great customer service that they had. I have a safe deposit box there and when the one year contract is over with I am closing everything at Suncoast Credit Union! Today I went there to use my box and when I came out of the privacy room the young lady who let me in was standing back over to the front of the branch talking to a friend of hers. So I had to walk all the way across the branch with my safe deposit box to get her attention to let me back into the safe to put my box away. I called to make a complaint I was on hold forever I finally hung up. I would not recommend this credit union!

I know this is an old thread, but it was the first thing that came up in a Google search for “Suncoast Credit Union reviews”. I can speak for personal financing as well as holding a business account with them, so I thought I’d drop my two cents in here, specifically to help those looking to open a BUSINESS account with Suncoast. • ⁠Personal Financing: I’ve financed two vehicles with Suncoast both pre and post pandemic. In 2017 or 2018, I financed a 2012 Toyota Corolla 72 months with 2% interest. It was my first time opening an account with Suncoast, and getting set up was a breeze. I opened up a checking account with $5-$10, and I had good (not “very good”; I had just graduated high school) credit, no co-sign. One 30-minute sit-down meeting with a branch rep, and I walked out of there with a check to purchase my car. The low payments and interest allowed me to pay the whole thing off in about 4 years. 5/5 star experience all around. • ⁠Personal Financing: In late 2020 or early 2021, I financed a cargo van I was using for my freelance business. I was able to secure another 72-month, 2% interest loan without a co-sign. Another 30-minute sit down with a different branch rep and the experience was just as smooth as the first. 5/5 star experience. • ⁠Business BANKING: In mid 2020, I officially established my business and opened a business checking and savings account with Suncoast. At the time, it made the most sense because Suncoast has extremely low requirements for business accounts: no monthly fees, no minimum transaction/purchase requirements, no need to open a line of business credit or anything… very low barrier of entry. But over the past 5+ years, I’ve learned you get what you pay for in a business account. The first grief I have is the transaction history: 90 days. What is that? I can only look at 1Q-worth of transactions in my history without having to download bank statements?? As far as monthly statements go, you only get 4 years. So you actually have to download bank statements regularly if you plan on looking back 4 years or more. Second grief (and probably greatest, for me) is the way they handle external transactions. They outsource this service to third-party vendors. The service they used to use from when I established my business account until just recently was extremely clunky and especially buggy on mobile. For years, I was paying my contractors on a blank phone screen; I memorized where the fields were on the screen and tapped white space to pull up the keyboard to input the details, and had to check the history/activity screen to make sure I got it right. This particular third-party service they used also held transaction history for 90 days, and even if you filled out the “Memo/Notes” section, the email confirmation you’d receive wouldn’t include this detail. So keeping track of which contractor I paid and what I paid them for was an absolute pain. I held onto hope that they’d sort out the bugs and get it figured out after submitting complaints… I guess they finally got the message recently, because they finally switched services this year! …Except with absolutely no notice to their business account holders. I logged into my Suncoast account recently to find that not only do I have NO history of external payments to my contractors, but I also no longer have the ability to my contractors at all! I called a Suncoast rep to figure out what the deal is. The response I received was along the lines of, “yeah, we just switched providers for external transfers and we were unaware that it’d have this effect on business accounts… but we’re working on a solution!” I asked, “do you have any idea when this will be resolved?” Of course, the answer was no. I said, “I know you aren’t personally responsible for this, but if you could pass the word along: it would’ve been very helpful for all of your business account holders to be notified that this function was receiving a significant overhaul. And subsequently, it would’ve been nice once the problem was identified, to have it sorted before the changes took place on business accounts.” The response I received was “yeah, it would’ve been nice…” no indication that the complaint would be escalated. All of these factors have been a severe hindrance to my business operations, so I’m willing to give THIS aspect of banking with Suncoast a 1/5 star rating

Have been trying for two weeks to open a membership account and a jumbo CD. All online attempts failed, so this morning I went into the Chiefland branch to try again. I was able to open the membership account with $5 cash, but all attempts to transfer funds into the Jumbo CD (from Capital One, which is the premier online bank) were blocked by Suncoast. Cashier suggested I do a wire transfer (which would cost about $25) and I refused. I could transfer funds from my Capital One savings to my Capital One checking today and write Suncoast a check, but they probably would refuse that too, and I would be out the interest at the savings rate. I don't know how this organization survives given their assumption that everyone who comes through the door is a fraud.

I've been with Suncoast for over 30 years and have been quite pleased UNTIL NOW! They suggested using an app on their site called Cash Pay. I tried it on an ebay purchase and was charged twice!!! They refused to fix it. Shopping for a new bank!!!

Hold times on checks is extremely excessive compared to other banks. got a cashiers check from dad for christmas and they shut off my account, online access and held funds for 7 business days, 9 in totals.no christmas for me. changing banks on monday.

I changed auto insurance in November. You started imposing insurance on me sense January. My Allstate Insurance has sent over the proper paper work twice. The last time the last week of April. Why has this issue not been resolved! No one has contacted me within the 10 working days you promised. You are charging me and my disable boyfriend additional $70 a month plus interest. I have contacted Allstate again today 5/19/23, I will be in touch with you on Monday, in person and upset.

Be careful with Suncoast Credit Union Auto Loans. I have been a member and have had loans with them for many years. I recently used Suncoast for my Auto loan. I usually pay off my loans quickly by making principle-only payments. I made a significant principle-only payment, and once it was recorded online, I found out they paid off some of their loan interest; after that, the rest of my "principle-only payment" money went toward the principal of my loan. After numerous phone calls with different customer service people, different explanations, and then having to go into two separate branches, I found out that Suncoast Credit Union REQUIRES you to pay pending interest first before they apply your money to the principal. WOW, what a rip-off. The office manager showed me the e-manual, which says that on consumer loans, interest MUST be satisfied first before they apply any money to the principal. I was so upset and decided I would pay off this loan immediately and never take another load from Suncoast Credit Union.