Suncoast Credit UnionReviews of suncoastcreditunion.com

Pésimo servicio telefónico, si llamas a servicio al cliente, te dejan hasta que les de la gana, una grabación constante será la que te atiende, si es una emergencia, morirás esperando y lo peor es que nadie da una respuesta cuando pones una queja, PÉSIMA ATENCIÓN

By far the worst experience banking I’ve ever had in my life, I was lied to numerous times, and these people knowing that I do not live anywhere close to a branch have blocked me at every single turn for membership even after following every single request they made I still have had nothing but problems and they are extremely unhelpful and rude. I wouldn’t recommend my worst enemy go to them let alone anyone I care about!!!!

Open a business account over a month go and still waiting for Checks and debit card. Customer service is a failure in this place. Save yourself the headaches and go somewhere else this place is full of idi@ts! Closing my accounts and going somewhere else…

My brother passed away in june of 22. I have been trying to close his SCCU account since December after getting an order of administration from probate judge. Provided SCCU with all paperwork asked for. Death certificate. Summary of assets with sun coast credit unions name on it, his account number and value of accounts, checking and savings. Order of administration signed by the probate judge. Now they want me to have lawyer petition court for more paperwork at more cost to estate.???????????? You already have an ORDER OF ADMINISTRATION signed by judge that says you are to surrender his assets to me. Yet they refuse? Guess its time for another lawyer scum. That's how they treat veterans right there. Will be moving my accounts now.

I have been a loyal Suncoast CU since it was Suncoast Schools CU, I believe I started banking with them in the early 2000s. I moved out to Seattle in 2010 but stayed with the credit union because of our good relationship. Even through the horrible last couple years, I have always made my payments and have been in good standing. I'm a business owner so keeping my credit in tiptop shape both personally and for the company is of the utmost importance. For the past couple years, I have had issues with both the app and website locking me out on the first attempt if I accidentally put in the wrong password. Since I can't go into a branch here in Seattle, I have to wait on hold sometimes for an hour just to reach someone. I'm also on Pacific time so trying to get ahold of someone with the time difference is difficult as well. Last month, I had gotten locked out again and I needed to make a payment. I called in and their system was down, so they were not able to accept a payment from me. Between Covid flaring up again, the holidays and everything else going on, I forgot to call back. I called them again to let them know that I would be heading back to Florida to see my parents. At that time, my payment was late but the person from SCU didn't say anything about it. I called in again because I had trouble with my credit card but (again), no one said anything. I get back home and find that I had a 30 day past due hit on my credit. I was incensed! I call in again but, again, their system is down. I asked to speak to a manager but there wasn't one available so I asked for a call. To this date, no one has called, emailed, or texted me about this. This hit on my credit has dropped my score by 95 points and even made a vendor reduce the credit on an important credit card that I use every day. It shouldn't be hard to pay a bill. This is hurting me and my family! Is this how you treat someone that has been a loyal customer for almost two decades? I need this removed from my credit!

Suncoast has decided that all members should be protected by their fraud prevention department. I asked that this be removed from our two accounts. Their response was tat they could not do that. The representative in the fraud prevention department got hateful because I asked that the service be removed. Farewell Suncoast it has not been a pleasure.

I opened a savings account with this credit union in 2021 and sometime afterwards a checking account was opened in my name which I did not open. An ACH debit was made out of that account and Suncoast took the amount out of my savings and charged me a separate fee for overdraft. After filling out a dispute letter that they sent me, they refused to investigate what happened and said they did not receive it in time but I have proof that they did. Then they said well I should have read an email in May about the overdraft and contacted them sooner. They refuse to refund my money after hours and hours of reaching out to them and the local bank. I will be withdrawing my money soon and would advise others to do the same if you want your money to remain safe

I have a new auto loan that began in September 2022 with Suncoast. Typically, I always get my auto loans from USAA but Suncoast rate was 1% less. As a 40-year-old I can proudly say that I have never made a late payment in my life and have a credit score just under 800. You’ll understand why that important as you continue to read. In September (first payment due) I used a system called Speedpay since Suncoast does not have an agreement to accept outside funds from USAA online. My payment is due on the 15th of every month. So, I scheduled my next payment in October for October 15th. On October 15th I noticed that my account had not been credited for a payment. I immediately called Suncoast concerned that a payment had not been posted. The rep informed me that even though I scheduled my payment to be deducted on the 15th It could take three additional days, therefore my payment would be 3 days late. The rep reassured me this is not a big deal because they have a payment grace period. Anxiously, I checked my Suncoast auto loan account on the 16th of October and the 17th of October. Finally, on October 17th the payment was posted to my auto loan and the balance of my loan went down as it should. Today, November 15th I receive a call from Suncoast stating that my account is past due and they request payment ASAP! I immediately check my Suncoast app and find that the payment was taken from USAA and credited to Suncoast on the 17th. The rep tells me the funds were sent back to USAA because the USAA account number I entered was wrong. Hmmm Question 1: Why does it take 3 days after a customer schedules a payment on time for the transaction to actually occur. If I elect to have my payment deducted on the 15th, it should absolutely be deducted on the 15th on-time. Question 2: How can my account number for USAA be wrong, If it was deducted in September and then again for my Payment in October? Question 3: If in fact my USAA account number was entered wrong (could be human error on my part). If the number was in fact wrong how did you receive funds from an incorrect account number? Furthermore, how did you send funds back to a wrong account number. Yet, somehow my payment was successful in September, pulled in October without a problem and then sent back. I called back and asked another rep the same questions as above. Totally unprofessional, the rep continued to talk over me. I asked the rep to please just listen to me and stop talking over me. The rep continued to tell me that they never received the funds in October. I’m sorry am I delusional? I see the funds coming out of my USAA account and posted to my Suncoast auto loan on October 17th. The rep then has nerve to say “you are responsible for making your payments not Suncoast. Are you planning on making a payment today” I informed the rep that Suncoast did not contact me once until 30 days later to tell me funds had been returned and the account number was wrong. I did not receive a call, text, email, or app notification.I called back an waited less than two minutes. I made the payment and was charged an $8 fee. Upset my credit would be negatively affected neither of the two reps could answer the questions above except to tell me to make a payment I made, they returned without notifying me. Now, granted I could have checked my checking account in October. But, why would I check my checking account in October when I looked on the Suncoast app on the 17th and had seen my payment posted. After being charged $8 dollars to make a payment that was already made I called to speak with another rep. I wanted to know why Suncoast does not have an easy option for customer to pay their loans from an outside bank. The only kind and courteous rep I spoke with out of three informed me that the only way to schedule an ACH outside of Speedpay would be to fill out an ACH form but I would not go into effect until January because of processing time. Seriously, Its November. I asked the rep where I could find the form to fill out because the website is very outdated and hard to navigate. The rep agreed with me that the form is very hard to find and he had to walk me through finding it. Much more to write but not enough space...