Suncoast Credit UnionReviews of suncoastcreditunion.com

I’ve never been subjected to so many freezes on my account, while at the merchant, looking like a fool because my account was flagged as potentially fraudulent, and my payment didn’t go through. I often receive a text message immediately, and a phone call, but it isn’t consistent. I’ve never been able to resolve the flag while still at the merchant, and a couple of times, I’ve even had to call CS to find out the issue, when I’m aware of my balance. BECAUSE THEIR NOTIFICATIONS VIA TEXT AND PHONE DON’T ALWAYS COME IN TIME!! Today, I received an email that my online access was restricted for 6 MONTHS because of their incorrect belief that transactions I initiated were fraudulent. 6th or 7th time since July 2023 I have had to go through the panic and get things straightened out. I’m thinking of switching credit unions, it is so unacceptable.

I called for pay off, made the payement and than 5 months later they sendd me an email that I owe, thay messed up my credit!

I opened an account online following an ad on Facebook. I chosed Suncoast Online because of the convince of do business on the Application because the closest branch is far away from my home. I deposited money on my new account and suddenly they just blocked and frozed my account. I contacted customer service phone number,they were rude and they told me, I have to go in person to their branch in order to my account be available again.I had the feeling of being treated like someone who was doing something illegal. Now my account still blocked and frozed. Be aware if you have plans to open an account with SunCoast, your money may be blocked when you most needed. Really bad experience.I don't know if they use the same process with everyone or was selective, I'm Hispanic.

Worst banking experience ever. I sold a car through them to a member. Their company logo promises that a customer gets good service where I want it, how I want it and where I want it. They have failed miserably on all 3. I have yet to get my check for the completed transaction although it has been 9 days. Calling is an absolute nightmare! You cannot call a branch. You must go through a call center. You have to answer a robot numerous times before talking to a real person. When you do get a real person, they do not have the phone number to the branch where you can call. You let them do the calling for you. Therefore you have to spend time telling the call center the reason for the call so they can call the branch and tell them the same thing. Today again I called about my check and they could not get in contact with the branch. They were not answering. Deja Vu all over again. How does this company survive? They need to fire who is in charge of communications and rethink what customer service really means. Otherwise this bank will go the way of the dodo. The only positive thing I can say was that the call center person was very nice and apologetic numerous times for my dilemma. I cannot buy another car for transportation until I receive my funds. MISERABLE FAILURE!

resulta que tengo una targeta de credito que desde hace 5 meses no la reportan a los buros de credito. tienen una atencion a el cliente por telefono pesima,yo y mi familia si no resuelven mi problema con la targeta de credito nos retiraremos de este banco. no imagine tener este tipo de problemas con ustedes ,que desepcion

El Servicio al Cliente en "Tarjetas de Crédito Perdidas o Robadas" es un enorme desastre. He llamado 5 veces, y no han resuelto un simple tema. Incluso me dicen que no aparece nada en el sistema, o sea que jamás llamé las 4 veces antes. Me han hecho perder media hora de mi tiempo con su palabrería, y cada vez ha sido sin resultado. Era enviar una nueva tarjeta de crédito, ya que la mía fue comprometida. Algo simple. ES increíble que en una compañia tan grande, pueda existir tan mal servicio en linea en un Departamento. He llamado a Suncoast, en otros departamentos, y es muy bueno, en persona. ESte Dewpartamento es un desastre. Llamé 5 veces!!!!!

This credit union doesn't seem to want you to have access to your own money. You can only transfer $1000 per day out of your account. You can only deposit up to $2500 via the mobile app. Check deposits, even with official checks, are held for 7 business days

Suncoast Credit Union VISA. No paper statement since February. Had to pay CC statement in person every month. They keep telling me I requested PAPERLESS. Manager at College Parkway was useless and screwed up worse. I withdrew $221,000 from savings as I was discussed with (lack of) service. August 1st, and still no paper VISA statement, and now no Savings statement.