Suncoast Credit UnionReviews of suncoastcreditunion.com

CC blocked on 8/3 Card declined Called 9/1 to unblock they tell me it’s not blocked. Spoke with two departments both said same thing. The declined my upcoming rent even after calling them and telling them that my rent was gonna go thru and they said nothing wrong with card then 9/8 I get letter form management company about blocked card again!!! $300 in fees were charged due to being late. Suncoast said they would look at phone calls and get back to me they didn’t and I called and they said they told me it was blocked, they are lying to not pay me fees!!

So far 2025 has turned out to be a bummer with Suncoast credit union they no longer keep a staffed bank the bank wait times are outrageous i waited an hour for a Notary and still had 7 people ahead of me not enough employees any more time to look for a new bank

Suncoast Credit Union online service gets worse every year. Basically, when they close their physical branches, they also close their online service. Whether through the website or the app, you can't access it most days after 6 p.m. You always have to wait until the next day. I'm very disappointed with their online service.

I was just being helped and the representative stopped talking to me. I asked her what to do. She said remain on the line while I figure it out. Then she just stopped talking and hung up on me. What kind of people are you hiring now? Thanks for nothing. If you record and monitor your calls then explain to me why I was just hung up on by a rude stuck up employee.

Horrible bank. I was trying to get my title transferred for months. I faxed over documentation that they said was never received. I called numerous times and could not resolve this issue. I ended up getting a new car to fix the issue. Would not recommend. Stay away.

So far the people have generally been very nice, but that's where it stops. Doing business and using Suncoast is a nightmare on all fronts. The website/app looks like it was designed in 1990 and never updated. They constantly, and I mean constantly block your card/account for no reason. Any transaction that goes through...blocked. All the time. Then, you have to try and call them during business hours to figure out. Most of the time this happened they never texted or emailed or called. I had to call them and try and figure out why my account was blocked. This actually happened to me during week of Christmas when I was traveling up North. It was 8:00pm, traveling, trying to use my card...blocked. This was AFTER I had emailed AND called and let them know I was traveling. Things have not gotten better since. Still gets blocked. I can't transfer any funds between accounts like CashApp, Venmo, etc for my kids. They do everything possible to make it difficult to use them. Stay away. Now that I've signed up with another institution, will be closing my account with them soon. This is unfortunate, as I heard some good reviews and gave them a shot.

The Customer Service is a joke. People with really bad english knowledge pretend to be helpful but give a crap about customers.

My account with Suncoast Credit Union was hacked fraudulently and overdrawn by more than $1,000. After being on the phone for 2 days I was told that there's nothing they could do to help me and that I was responsible for the overdrawn amount. I went to two different branches to pay the overdrawn amount and close the account. I was made aware that they could take the payment but they could not close out my account because it was under review. I was also made aware that it could take more than 90 days for the review to be completed at which point it would be turned over to collections. This bank is not part of the Better Business bureau. This Bank does not offer any fraud protection. This bank is making it impossible for me to pay the fraudulent charges and close the account. I wish I would have read the reviews before ever signing up with them because 80% of them are negative reviews.