Suncoast Credit UnionReviews of suncoastcreditunion.com

Fraud /accusations

Suncoast Credit Union is a security nightmare. They lost my identity last year. This includes Social Security numbers and other Personal Identifiable Information. Then, I get fraudulent charges on my debit card and flag them as fraudulent with them. It has been almost a month, and I still haven't received my money back as the investigation continues. I ask when will the investigation be completed and they say, we don't know, there is no time limit. DONT USE THIS BANK, ITS AMATEUR HOUR

CREDIT CARD PAYMENTS MISSING! Went to the Estero branch June 26, met with Alex, showed him the missing and reversed CC payments. He sent a message to the "back office" and scheduled an appointment to meet today June, 30. He wasn't there. I met with Amy, who said he made NO notes in the computer. I explained my dilemma all over again to her. She did not even attempt to look at my account. Just turned her monitor around and said "here's your balance!" RUN FROM THIS CU!

From a top tier financial institution where everything was possible from the Bill Pay service to loans and other areas to make financial decisions this credit union is in the gutter now with their so called upgrades updates that has proven to be a nightmare, why mess around with a system that everyone knew and was happy with? I think it's time to kick the responsible parties for this mess out and try to save this financial institution that has always been there for the customer, I still have several accounts with them but reducing the traffic once the credit card is paid and satisfied adios amigo.

We were promised Zelle in May for transfers. Now they say maybe by December but things can change. Transfers take days…….

I have been a member for about 20 years. The complete downward spiral of this credit union has been wide screen to ANY member paying attention. This was a place I have relied upon any time I want to buy a car, motorcycle, or even get a loan for anything!!! Now any decision is a corporate committee meeting with cold handshakes and shallow apologies. I got married last year and wanted a small loan to help my wife/kid relocate and get all affairs in order. For $2,000 Suncoast declined me. Wells Fargo said yes. Not only have I never stepped foot in a Wells Fargo - I don't bank there. Then Wells Fargo put a cherry on the cake by approving a loan for a new A/C system. Suncoast let a Chinese seller rip me off for $42.55 even though I submitted proof my item is STILL in Aiken S.C. at the time of this writing. After the long dispute process (screen shots, TWO DAYS of CCTV footage) I submitted the link provided by the seller and the seller provided a link showing it was delivered SEVEN days after the order. Items don't get through Customs that fast. PERIOD. Suncoast sided with the seller and took my money and MY TRUST. Run away screaming.

Customer Service seemed to do their best to slow down the process of closing an account. It’s been two weeks now and the count is still not closed. I would have nothing to do with this credit union again. Worn other people.

I have been a customer for over 25 years. They have just changed policies related to loans without notifying the membership. If you have experienced concerns, please join me in filing a complaint with the Federal Trade Commission and the Consumer Financial Protection Bureau.