Zwe Z.
I ordered LED fog lights that I was…
I ordered LED fog lights that I was informed by the shop were the wrong size. They were unused installed and in the original packaging. I reached out to customer service for assistance on the correct size and return/replacement instructions. I had one response that provided the correct size, but was never provided information for completing the turn or exchange. Original inquiry was 10/30, last response was 11/8. I haven't heard anything in weeks and have reached back out multiple times. As the previous reviewer had mentioned, I wish I would have read the reviews earlier :/.
Response from SuncentAutoNov 24, 2023
Dear Zwe, We regret to hear that the item cannot fit your vehicle. Kindly note that we have extended our customer service time and normally customers will get a response within 24 hours. May I bother you to check the spam email to see if you can find our reply email? If the issue with your order did not get solved, feel free to let us know and we will do our best to get this settled down. Again, sincerely apologize for all the disappointment! SuncentAuto Support Team