Johnny
EASY RETURNS NOT AT ALL
Ordered some spacers after receiving them and noticing they were not hubcentric and cheaply made decided to ship them back, it took two months back-and-forth emails and phone calls pictures, etc. Even though they sent me a paid shipping label after I told them the issue which they wanted me to pay shipping for in the beginning, they ended up only refunding me without the shipping cost, horrible company, customer service. Emails end up in your junk folder and several that I’ve sent either never make it or receive any back from them. I rarely do reviews, but this company was so bad I had to. I will find other places as well to spread the word, Better Business Bureau should be contacted, considering all the bad reviews that they have acquired.
Response from SuncentAutoDec 26, 2023
Dear Johnny, We regret to hear that the product cannot meet your needs. We are sorry to say that for non-quality issues, customers will be responsible for shipping costs to send the items back, and you can refer to the return policy for details in our website. We will recommend customers to check the product description and use our Select Vehicle to fill in the vehicle info required so that they can get the correct car parts. If the issue with your order did not get solved, feel free to let us know and we will do our best to get this settled down. Again, sincerely apologize for all the disappointment! SuncentAuto Support Team