SuncentAutoShop high-quality and discount aftermarket auto parts and LED lighting upgrades at SuncentAuto. Find parts fast & enjoy Free Shipping!
SuncentAuto (suncentauto.com) has 142 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
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Auto Parts & Wheels · Concord, California
Excellent
Auto Parts & Wheels · Petaluma, California
Excellent
Auto Parts & Wheels · Redondo Beach, California
Excellent
Auto Parts & Wheels · ELK GROVE, California
Excellent
Showing 80 reviews with 1 star · Clear filters
Dennis
Did not ask for refund want you back your product
Response from SuncentAutoFeb 22, 2024
Hello, Your order has been refunded for you. Do you have any other questions? I've only checked your order information, so if your product hasn't been returned yet, you can handle it on your own. If you haven't received the refund, please let me know, and I'll investigate further for you. Best,
Jacob C.
Ordered some bmw headlights from this company a few weeks ago. Still hasn’t arrived and when I check it says it’s been returned. I’ve emailed 4 times, called on 2 separate occasions. The online help bot doesn’t work, the Facebook messenger pages has me on read for over a week. This place is a scam. I want my money back Edit- (since reply) checked all folders of email. There was no email found, still have no response from messenger, contacted my credit card to dispute the charges. Ordered from another company and will be here tomorrow ✌️new company- LED Light Street
Response from SuncentAutoFeb 20, 2024
Hello, First of all, I sincerely apologize for any inconvenience caused. Secondly, could you please provide me with your order number? I will look into it and help you resolve the issue. By the way, we ensure that all emails are promptly addressed each day. If you haven't received a response from us, please check your spam folder to see if our email ended up there. Rest assured, we are committed to resolving your issue promptly. Best regards, Hello, If possible, could you please provide me with your order number? There are still some issues regarding your refund that need to be addressed, and I would be happy to assist you with them. Best regards,
David B.
Wrong parts, no help. These guys sent me some parts I ordered for my f150. The parts were wrong, the measurements and bolt patterns were off. When I contacted them by phone and email, no one returned my calls or emails. I got stuck with $160 in parts I cant use! Dont shop here for sure.
Response from SuncentAutoFeb 20, 2024
Hello, First of all, I sincerely apologize for any inconvenience caused. Secondly, could you please provide me with your order number? I will look into it and help you resolve the issue. By the way, we ensure that all emails are promptly addressed each day. If you haven't received a response from us, please check your spam folder to see if our email ended up there. Rest assured, we are committed to resolving your issue promptly. Best regards,
Jake
I still have yet to receive my order. It is January 27th and the last shipping update was January 16th. I can’t review something I don’t have.
Response from SuncentAutoJan 29, 2024
Hello, Thank you very much for your message, and I apologize for any inconvenience caused. I've checked the logistics information, and there seems to be an issue. I've already instructed my colleague to reship your order. The new tracking number is expected tomorrow. If you have any further questions, feel free to contact [email protected]. Wishing you a pleasant day.
nicholas B.
Never received my order. I left messages and emails several times with no call back or return emails I want to cancel and a refund
Response from SuncentAutoJan 29, 2024
Hello, Thank you very much for your message, and I apologize for any inconvenience caused. I've checked the logistics information, and there seems to be an issue. I've already instructed my colleague to reship your order. The new tracking number is expected tomorrow. If you have any further questions, feel free to contact [email protected]. Wishing you a pleasant day.
JAY
Ordered an A arm replacement kit with ball joint and tie rod ends with hardware. Was sent wrong tie rod ends. Had to buy from local store. Notified suncent and no solution yet. They do not email back.
Response from SuncentAutoJan 26, 2024
Dear， Thank you for your message. Could you please provide your order number and email address? I will look into this for you. Our system checks email responses daily, and if a customer service representative fails to handle emails on the same day, there are consequences. Please also check your spam folder for our response. Looking forward to your reply. I'm happy to assist you. Have a great weekend. Best regards.
Issa S.
They stole pictures from the rough country website and used them for a product that doesn’t match the pictures and they never answer there phone or reply to emails when you try to return. Absolute scam. Avoid this terrible company at all costs
Response from SuncentAutoJan 11, 2024
Hello, Firstly, I sincerely apologize for any inconvenience caused. Secondly, if you are willing, I can assist you in resolving your issue. Please provide me with detailed information about the problem you are experiencing. At the same time, it's important to clarify that we are a manufacturing company with our own product, research and development, and production departments. If you have encountered delays in email responses, kindly check your spam folder to ensure our messages are not being filtered there. Alternatively, you can provide me with your email address, and I will look into it and expedite the process. I apologize once again for any inconvenience this may have caused. Best regards.
Angel H.
These people also run an insurance scam they have a couple more scams they run pay attention to who u deal with there are alot of bad people in this world that love to steal people's hard earned money. So stay clear of this scam. Some people do receive what they ordered but very cheaply made this is how they can continue to do scam why do u think u can never get a hold of them
Response from SuncentAutoJan 11, 2024
Dear, Firstly, I sincerely apologize for any inconvenience caused. Secondly, if you are willing, I can assist you in resolving your issue. Please provide me with detailed information about the problem you are experiencing. Once again, my apologies. Best regards.