Eric A.
SCAM ALERT..
SCAM ALERT.. We bought a set of wheel spacers 2 weeks ago for our volvo s80. They bolt perfectly to the hubs but the studded end does not match the rim so this item is of no use to us due to the machining error. I have sent a photo and explanations of the problem and now requesting a refund of the $98.78 paid for this useless item but they are not answering my emails or phone call regarding how to get a refund for this junk. The phone message says they are busy now but will return your call, but no one is returning my call . I will contact the attorney general or or any government agency responsible for consumer protection in California or any other State relevant to their operations . If I dont receive a reply in three days from today. Eric. RE ORDER # SA-1000217080 I finally got a reply today June 10th 2024 to our numerous request for a refund. I will update this post with the final outcome as to whether we get a full refund for these defective parts and the expense to us to return these useless parts. I
Response from SuncentAutoJun 11, 2024
Hello, I'm truly sorry for any inconvenience caused. However, I found your email information through the order number you provided. There are three tickets in our email system under your name: 1402871, 1667693, and 1666826. My colleagues have replied to each ticket, but we haven't received any response from you. We also sent you an email today. Perhaps you could check your email inbox, or see if our emails were directed to your spam folder. Once again, I apologize for any inconvenience caused. Best regards, Hello, I noticed that you updated your response. You mentioned that you received a reply. I checked your email information, and the ticket number you are currently communicating on is 1667693. All three tickets were replied to by the same person. It's possible that the email sent by that colleague mysteriously disappeared, such as the one replied to on June 5th in ticket number 1666826. I hope your issue can be resolved soon. Best regards,