SumoShopStore Reviews | Read Customer Reviews of sumoshopstore.com

SumoShopStore Reviews | Read Customer Reviews of sumoshopstore.com

SumoShopStore reviews

Showing 50 reviews with 1 star · Clear filters

Adam R.
May 16, 2026
They ship broken systems
When I ordered my vita about a year ago it got 4/5 stars because of the fast delivery, except the left thumbstick was missing a piece inside which I fixed. Now with the 2ds xl the power button doesn't work and it looks like something I cant fix. Not only did the product come broken it took over a month to receive it. I WILL NOT be ordering here again.
Response from SumoShopStoreMay 18, 2026
Hi Adam, Thank you for your valuable feedback, and we are sorry about the issues with the device. However, we never received any complaint from you on email or socials. Please reach us at [email protected], and our support team will assist you with the best solution possible.
Report
Salem
Apr 15, 2026
I am very disappointed from the way…
I am extremely disappointed with the way this company treats its customers. I ordered a PSVITA on February 2026, and today is April 15, 2026 — the order has been stuck in the packing stage for nearly two months with no progress at all. What makes the situation worse is the complete lack of communication. I reached out to customer service multiple times and received no response whatsoever. This level of service is unacceptable and unprofessional. I expect transparency, timely updates, and at the very least, a reply. Unfortunately, none of that was provided.
Response from SumoShopStoreApr 16, 2026
Thank you for your feedback, and we truly apologize for the frustration and inconvenience caused. Due to recent logistics disruptions in the Middle East, including rerouted shipments and airspace restrictions, some orders, including yours, have unfortunately experienced longer processing times than usual. Regarding communication, we’d like to clarify that our team did respond to your emails within a short timeframe. We also reached out to request a short address code required for shipping, but we did not receive a response, which contributed to the delay in moving your order forward. We would truly appreciate the opportunity to resolve this for you. Please reach out to us again at our [email protected] so we can proceed with your order as quickly as possible.
Report
Edgar D.
Apr 3, 2026
My order #42239 STILL HAS NOT…
My order #42239 STILL HAS NOT ARRIVED!!!! Horrible experience. I was looking forward to it but I’ll never buy from you guys again. Absolutely awful experience 😡😡😡
Report
Manny
Mar 28, 2026
I never received the package and I’ve…
I never received the package and I’ve have been waiting for 2 months.
Response from SumoShopStoreMar 31, 2026
Hi Manny, Thank you for your review, and we sincerely apologize for the delay you’ve experienced. We understand how frustrating this must be. We’re glad to inform you that your order has already been shipped and is currently on its way to you. You can expect it to arrive soon. If you have any further questions or need assistance, please feel free to reach out to us. We’re always here to help.
Report
Kevin P.
Mar 25, 2026
Gave up
Pretty excited about the item when arrived. Had a good first day of playing and everything but the next day it just gave up? Kept having problems right after I turned it on the next day. Didn’t do anything and didn’t update it like the package said not to do. Started to get glitches and started restarting by itself. I’m not sure exactly but I’m really disappointed
Report
Omar Alejandro Lugo E.
Mar 23, 2026
Hice una compra el 10 de febrero y hoy…
Hice una compra el 10 de febrero y hoy es 23 de Marzo, todavía no ha llegado el pedido.
Response from SumoShopStoreMar 31, 2026
Hola Omar, Gracias por tu valoración. Te pedimos sinceras disculpas por el retraso que has sufrido. Entendemos lo frustrante que debe de ser. Nos complace informarte de que tu pedido ya ha sido enviado y está de camino. Lo recibirás en breve. Si tienes alguna otra pregunta o necesitas ayuda, no dudes en ponerte en contacto con nosotros: estamos siempre a tu disposición para ayudarte.
Report
emir_mesic
Mar 1, 2026
Warranty
I bought the console 7 months ago and left a good review because I was satisfied. The console has now broken and won’t charge, and it hasn’t even been used for 50 hours in total. It won’t charge via USB-C, and the port looks like new — not broken, dirty, or damaged. I AM NOW LEAVING A NEGATIVE REVIEW BECAUSE NO ONE RESPONDS TO MY WARRANTY REQUESTS. I have emailed support but received no reply. The console cost €280, and I now deeply regret buying it here for that money I could have bought a used Steam Deck.
Report
JTT
Feb 18, 2026
Abismal service.
Sent to China (which made the order take over a month to get here) for shoddy work, and came back with a crooked usbC input, left a large portion of the back open, and item doesn’t charge because of this. No response from the company for a refund for this absolutely huge mistake of a purchase which was supposed to be a gift. Will not be buying from this company again or recommend to anyone.
Report