Summit Racing EquipmentReviews of summitracing.com

I ordered FAST92 LSX gaskets from the Summit catalog. LSXR FAST102 gaskets showed up. The listing read FAST LSX gaskets. LSX is 92mm, LSXR is 102mm. I called customer service and the woman I spoke with said it was Wilsons fault(Maker of FAST products) for providing incorrect product title, and that I had to pay return shipping because had I clicked elsewhere on that page I would see their mistake so it was my fault. Not only that but she told me to order the correct ones and pay shipping again. I ordered them from Michigan Speed, no issues! It was a $500+ order, plus I just purchased a Trick Flow CNC heads/cam (TF owned by Summit) which wasn't cheap so I was pretty furious for being treated like a chump after putting thousands in Summits pockets. I did call back customer service and the guy I spoke with apologized for his coworkers lack of competence and said he would credit the shipping costs.

These guy take your money...and you never get your product...keep putting you off for another month..do not trust.

Ordered Red Calipers, rotors. pads for all 4 wheels for a C5 Corvette, Last January they sent everything but the front Calipers, and said they will ship in about a month, every time it get near the ship date they push it out a month or two, it is now June and a day before they were supposed to ship they said expect ed ship Sept. 8th, that would be 9 months late, they are the worst, I am going to send back all the other parts, they Suck, I will never buy anything from them again, if you are smart you won't either.

The website is broken. I cannot access my account, cannot get a password reset, cannot even get a reply to a message. I called to get help and no one can help but if I want to go to the trouble to call and punch buttons on my phone keypad for awhile I will eventually get someone to take an order who probably won't know a ring gear from a brake pad. If I call to complain about the website I am told "the problem with customers not being able to access their account has been going on for two years or more and customer service can't help! So what can I do? Well, I can move on. If I want to use PayPal I will shop price and Summit does not offer the best price, nor have they ever so obviously that was not why I bought from them. I'm quits. If they don't care enough about their customers to fire the IT people and replace them with someone who knows what they are doing then let them stew in their own sauce. By the time they wake up a lot of us will be gone and won't ever be back. I was a customer for over 40 years!

I placed an order for an item that showed in stock on the Summit website. To ensure the order was received, I called Summit and was informed that the item would ship from the manufacturer as Summit had no stock. I then personally contacted the manufacturer and learned that only two units were left. Concerned about the low stock, I called Summit back to expedite my order, and they confirmed it would be processed the same day. However, days went by without receiving a tracking number. When I called and chatted with Summit, they could not provide an update. Upon contacting the manufacturer again, I discovered that Summit had not placed the order. Summit claimed they had placed the order and were waiting for tracking. They also incorrectly stated that the manufacturer could not confirm orders without Summit's internal purchase order. Three days later, I received a cancellation email from Summit. This experience was a complete waste of time. I placed the order directly with the manufacturer and promptly received a tracking number. Summit's customer service is a joke.

I ordered a grommet assortment from them. I paid with a credit card and filled out the billing and ship to addresses. For some reason Summit sent the package to a 6 year old address. I suspect because I updated my account password (at their request) they used that old address. Going back and checking email receipts they had the old address in both billing and shipping. This should have at least triggered a fraud alert on their end (different billing addresses) and a phone call to verify the transaction. When I brought it to their attention via their chat channel, I was told "It does not matter what your card is linked to, people ship to other addresses all of the time. That is where you had the delivery to on the website, there is nothing we are able to do. I am sorry." I will be contacting my bank with this complaint and will be treating it as fraud since both the billing and ship to addresses are incorrect. I have no proof that they actually shipped the product. I have reordered the needed grommets from Amazon. UPDATE. I received a call from the person that is now living in my old house. Although it will take a few days, and involve an extra 65 miles of travel, I will eventually receive my grommets from Summit. Since I will be getting product, I will not be submitting a fraud claim. However, as a 45+ year cyber security expert, I recommend very strongly to the folks at Summit that they re-examine their fraud prevention protocols. This could have gone so very sideways. Never the less, I cancelled my account with them. I can't do business with an organization that ignores basic financial security protocols.

I accidentally ordered the wrong size shocks for my truck. I go to return them and I see an email refunding me half the price I payed for those shocks, I was charged $365 including the shipping and handle and Tax and I only got back $260. I called and a lady told me that “It depends if the reason you are returning it, if you just want to return it because you don’t want it it’s your fault. If the item was broken or anything we would refund the money but in your situation we can’t”. I didn’t read anything in the terms forms that say anything like that, I am so disappointed in Summit Racing Equipment and I will not be shopping here again due to the terrible terms that they don’t provide and are putting into place.

I have had been waiting for a crossmember sit went back to summit while I’m waiting for it customer service couldn’t care less I’ve order 100s of parts in the past service is gone now