Summit Racing EquipmentReviews of summitracing.com

#1 SUMMIT RACING SAYS THEY TAKE ORDERS ON SATURDAY 9AM-10PM , THATS BULLSHIT!! NOBODY ANSWERS THE PHONE & AUTOMATED MESSAGE SAYS CALL BACK DURING REGULAR HOURS EVEN THO THE SITE SAYS SATURDAY HOURS ARE REGULAR!!#2 BE SURE TO CHECK INSTALLATION INSTRUCTIONS TO MAKE SURE THEY MATCH THE DESCRIPTION.THEY SELL A POWER STEERING KIT FOR 1950-1954 CHEVIES, BUT WHEN YOU VIEW THE INSTALLATION INSTRUCTIONS, CLEARLY STATES FOR 1955, 1956 & 1957 CHEVIES !!!

Notice that their shipping couriers are getting expensive than before and their price item also has increased lately. So, I don’t go for it and opt for other company which is far better than them. I totally stopped ordering from them now.

I’ve ordered from Summit Racing before and generally expect a better level of service from a company this established, but this particular order was a frustrating customer service experience. My package had a routing exception and the delivery date changed multiple times. The delay held up progress on my project, so I contacted support asking for the issue to be made right. Eventually, Summit refunded the shipping/handling charge, which I appreciated, but getting there took far more effort than it should have. The biggest issue was not just the delayed package — it was the way the situation was handled. The responses felt scripted, inconsistent, and at times completely disconnected from the actual issue. I had to repeatedly ask for escalation, clarification, documentation, and ownership. At one point, a standard Prop 65 checkout message was sent in the middle of a customer service escalation without any clear explanation, which made the process even more confusing. To Summit’s credit, the shipping/handling refund was processed. However, the overall experience made me feel like the customer had to push hard just to get a basic resolution for a clear delivery problem. A company of this size should have a much cleaner, more accountable process when an order is delayed due to a routing issue. I hope Summit improves how these cases are handled. Clear communication, real escalation, and ownership would have made a huge difference here.

Summit has lost their customer service late shipments, using a horrible shipping company with only a 1.5 star review (Ontrac) They really could care less about the customer and my 20+ years of loyalty. time for a switch

Bought a hub bearing combo that did not have the bearing when arrived - the part was listed as a hub/bearing. When contacting them they blew me off for 2 or 3 months and then just ghosted me completely so I'm eating those and the shipping. I would highly recommend getting something from them in writing either through a support email or whatever if you have any doubts about ordering the right parts. They WILL SCREW YOU if its the wrong part.

My package was sent to the wrong address. They denied me to use shipping insurance on the package. Even though it was delivered to a house and I live in a manufactured home park with a trailer number on the package.

My company ordered a transmission and it was going to be drop shipped from their vendor, after it was several weeks late i began to contact Summit, they never resolved it with the vendor and refused to cancel the 6k order. We had to dispute it with our credit card. We shopped with Summit for more than 20 years and have made over 300k in purchases but they are no longer an approved vendor.

I ordered a gasket set thinking ahead but it turned out that my engine was too far gone. Decided to LS swap. Called and messaged immediately, had just shipped. Found out from Fed ex that Summit puts restrictions on shipping so they control it completely. All Summit had to do was place 1 10 second phone call and pull shipment back. Instead the customer service rep "Shawny" spent the next 2 weeks e mailing and messaging me to the tune of many hours as if it was a competition. Package roamed around Georgia for over a week, still will not cancel shipment. It arrives 1 week late and I refused the package. They had Fed Ex redeliver it the next day. Lol.All that just to get me a part i didn't need very late. Thx a bunch Summit for letting me know who not to do business with.