Summit Racing EquipmentReviews of summitracing.com

Summit Racing Equipment reviews

Showing 124 reviews with 1 star · Clear filters

jaime Z.
Jul 30, 2019
Bad customer service
Bad customer service
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Magnolia H.
Jun 2, 2019
Two Strikes and You're Out
I just canceled my most recent order after my second--and what will be my last--bad experience with Summit Racing Equipment. First, I placed this order on a Thursday night and expected it to ship on Friday, like most outstanding online retailers do. It didn't. When I need auto parts, I need them as soon as I can get them, not as soon as the retailer can get around to it. Second, they charged me $9.99 shipping for a set of polyurethane bushings that could be stuck in a padded envelope and mailed for maybe $3.00. Finally, they charged me almost 80 cents more sales tax than is legally allowed by my state. Quite an interesting scam they have going here. When I called to cancel my order, it was quick and easy (presuming I get my refund in a timely manner). So quick that the customer service agent didn't even ask or care about WHY I was canceling. That told me a lot about the quality of this company and its level of commitment to customer satisfaction. There are many truly outstanding online sellers of auto parts who will work hard to earn your business and respect. Choose one of them.
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Todd
Mar 18, 2019
All sales final.
They sell defective parts, then you're stuck with them. They don't accept returns. Their suggestion: "Sell it locally."
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Jez K.
Jun 14, 2018
Horrible and rude staff
Horrible and rude staff. Ordered through Ebay buy it now price. They claimed they made a pricing error and I was SOL oh but have a 20 % of LAME. They further claimed that they talked to Ebay and were in the right which was a complete lie after I called and spoke with Ebay. They next told me it was my fault as I should have known the price was too good to be true. Really their pricing was not my responsibility? Get real. The guy I spoke to was rude abrasive and a just truly a not nice person. I am shocked that a company that I have dealt with for years would decide to treat their customers like this. I have been using Ebay and Summit Racing for a long time and I have never dealt with ethics like this before. Very disappointed in their staff and ethics. Shady shady people.
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