I agree with everyone saying they’re a scam. They keep resending me the printed tracking number that anyone can print out due to the fact no item was brought to the carrier. They just keep resending the tracking like I don’t know what it is. Please don’t waste your money on a lying company. My wife orders hair from China and has gotten them via ship in no more than 30 days. I prolly won’t be able to ride my bike till next year now cuz I don’t ride i the winter. Lol. Anywhere else we can leave reviews to let people know not to mess with summit fairings?
Order number 16837
JF
Jarred F.
Absolute Joke...
Absolute Joke.... Ordered MONTHS ago and Whitney just keeps telling me to wait and offering me $25 refund for my troubles. Its now been 3 months of waiting. I am giving them until the end of the week or i too will be filing with PayPal and disputing this whole transaction.
PR
Prone Rider 5.
SCAM!!! SCAM!!! SCAM!!!
I ordered fairings for my 2007 GSXR 600 on march 28th. Everything seemed to be going according to the timelines they gave, My fairings got to the "quality checking" stage and then nothing for almost 2 weeks. I sent multiple emails and they FINALLY got back to me and said I had to pay $50 more for shipping due to the Covid-19 situation. I paid it like an idiot because I NEED MY FAIRINGS. They finally sent a tracking number on may 5th saying the order has shipped. It is now June 5th, STILL NO UPDATES. What the hell Summit. I've ALSO asked multiple times for a REFUND and they won't reply to my emails about it. This company is TRASH. DO NOT ORDER FROM SUMMIT FAIRINGS. THEY WILL TAKE YOUR MONEY AND NOT PRODUCE ANYTHING.
UPDATE: Over 3 months later I FINALLY recieved my fairings. First thought was "AH! FINALLY!" Unfortunately I was so disappointed about having to wait so long, I actually waited until the next day to open them. Because hell, I've gone this long without them right? I opened them the next morning to find a full kit for my bike which is nice, What ISN'T nice is the quality of the fairings. A few pieces have gouges in the plastic, Nothing too major but for almost $600 I shouldn't have fairings with deep scratches in the plastic. The paint quality is OK, The color I will say is very nice and a pretty close match to the original color. The "heat shield" they send is nothing more than foam with aluminum foil glued to it which is pretty crappy compared to the factory stuff in my opinion. It just seems cheap. The "Hardware" is nothing more than a bunch of random nuts and bolts with some washers and crappy quality expansion plugs. So be ready to find a hardware store and go get your own. Some of the pieces have to be forced into place and it shows a gap here and there, Not to mention some of the decals are missing and the others are in the wrong place. Overall, I would NOT recommend summit. Unless of course you like being jerked around just to receive a sub par product. Thanks for wasting 3 months of my time Summit!
Response from SummitfairingsJul 16, 2020
Thanks for your reviews.
We confirmed that your order ID IS 16532 , we have already told you that the factory has been stopped due to the epidemic situation . And we already noted on website that the timeline will be delayed , after your promission, we started to make fairing for you on May, and shipped it our on may with FEDEX with tracking number 392569546479 , tracking information shows that that parcel has already been delivered , below are tracking infromation:
392569546479
Delivered (44 Days)
United States
Fedex
Unknown
2020-06-19 15:46Redlands, CA, Delivered, Left at front door. Signature Service not requested.
Destination
Origin - Tracking consuming: 345 ms
2020-06-19 15:46
Redlands, CA, Delivered, Left at front door. Signature Service not requested.
Please kindly stop your false accusation.
Wish the best
AA
Aaron
Rip off , save yourself the time and money
Order #16899.
I ordered my fairings on April 23, 2020. It is now May 30th, still no fairings or update on where they even are. Once I placed the order, the process seemed to be going well. It was processed , painted , checked and then it stopped. Their website “ shutdown “ for 2 weeks with no emails sent , no urgency to inform customers of what was going on. It wasn’t until I sent 3 emails and 3 weeks later (May 18th) that I received a email saying my fairings are en-route and will be here in 7-10 days. ( Despite the UPS label being created May 9th). It has now been 11 days since that email and nothing has been updated on the tracking page for their website nor UPS. Which tells me they haven’t even been shipped yet. This company is a scam and the unfortunate fact is, I paid $445 for fairings and $100 for shipping just to have this happen. Avoid this rip off company and go through monster fairings or even amazon.
EDIT; June 7, I received an email from them apologizing for the delay and kindly asking for me to wait an additional 2 WEEKS, After already waiting 7. I have requested a refund about 5 times and been ignored every time. I have now filed a claim with PayPal and should be getting an answer soon. This company is a scam, go through amazon, Monster fairings, anyone besides these scam artists.
EDIT ; June 9 , I have exchanged an additional 2 emails with Summit , both requests for a refund have been denied and “ Whitney “ has stated they will not “ cancel “ the order , even though it’s a refund, not a cancellation. They also have suggested waiting “ several days “ at this point, not even a weekly time frame anymore. I have escalated this to PayPal and if that doesn’t work I will be looking into other means to get my money back. This “company” is a joke, a scam, a rip off and quite possibly the most unprofessional personnel I’ve dealt with. Save yourself the time, the money and the headache and go through a reliable company.
EDIT ; June 17 , still no fairings or update from Scammit Fairings. I’ve started the process of disputing it with PayPal, if they neglect to fix the issue, I’ll be going through my bank. 2 months and still no fairings, as others have said , I keep getting the same tracking number sent to me but there’s no updated information.
EDIT ; June 26, after 2 months and 1 week, the fairings finally arrived at my door step. Fortunately for me, I refused the delivery and it’s being sent back to the terrible “ company “. If you don’t mind paying $500+ and waiting over 2 months to get some junk pieces of plastic, go through these guys. I’m not trying to promote any other companies but I ordered through NT fairings on amazon and they had my stuff here in less then a week. I’ll update again, once I receive my refund and if they do it in a timely manner.
EDIT ; July 9 , the fairings have been sent back to the company , I have sent proof and requested/demanded a refund, with no progress. “Whitney” is just a fake name for some Chinese dude that doesn’t speak English, keeps telling me the parcel will arrive soon and to keep waiting, when I already refused it and it’s been sent back to them. It’s been nearly 3 months and I have made absolutely zero progress with this company. They are a waste of time, energy and money. If I do not get a refund within the week, I’ll be going to my bank. Also , PayPal is trash and is useless, it’s been over a month since I filed a dispute and they never reached a conclusion.
UPDATE ; July 13, received an email from “ Whitney “ again this morning , offering for ME to go pick up the “ parcel “ from the delivering company , when as stated I don’t know like 5 times I already returned it and have proof of it arriving. If I go pick it up they’ll refund me the 100 dollar shipping cost. Jesus Christ these people have to be stupid. I’m not driving 2500 miles to the other side of the country to get the items I already returned because I don’t want any business with this disgusting company. It’s funny they’ll reply to other reviews but not mine.
UPDATE ; July 16, they have asked for me to delete this review , hahaha, no. I still have NOT received a refund, they have told me it will take “ a long time “. But they had no problems taking my money before even making/shipping the fairings. These recent reviews with 5 stars, are obviously fake. I have NEVER met such an unprofessional and unreasonable “ company “. They don’t care about their customers and don’t care about their product, you’re basically a one night stand to them, they’ll take your money and run. STAY AWAY.
FINAL UPDATE; July 21 , after 3 whole months, 30+ emails and too much time, I have received my refund. If it wasn’t for this brutal review, I would’ve never gotten it back. Summit has asked me to delete this and I refuse so others can avoid the same mistake. Good luck to anyone who orders through them.
PJ
Paul J.
Summit fairings are truly knock offs! Do nott buy them you will be sorry if you do
Yeah ,I thought i was getting an upgrade by buying some new plastics for my gsxr, boy was i wrong! I could have found a better fairing set a a junk yard. Dont believe the web site its all smoke and mirrors. Summit claims that they only produce whats ordered and they don't warehouse pieces. they only thing summit does well is build a web site to sucker people and rip them off. after they know you received the fairing you cant get a hold of them they ignore emails. You should also know summit is a front for a Chinese company and doesn't exist ; there is no phone number to call on web site. I know OEM fairings are about $200 more than these aftermarket rip offs. Had I known i gladly would have paid the extra $ for something I could have installed on my bike. All I have now is a pile of useless plastic that look really bad.
Response from SummitfairingsMay 18, 2020
Thanks for your communication and sorry for the trouble.
We have checked that your parcel has been delivered on 2019/03/17 with tracking number EA261293060HK. If it has been arrive with any problem ,we will take full responsibility for you. But why you come to us after 2 months you received the fairings?
Even we packed the item with foam cotton to keep it from damage on its way, sometimes the uncontrollable factors are unavoidable. In this case, would you please take and attach some whole picture s to let us know which part has been damaged (include the parcel picture) so that we could remake for you and solve your problem as soon as possible?
It may trouble a lot to take a photo to send us. We just want to confirm it so that we won't make the same mistake in the future. Thanks for your understanding on this.
Thanks in advance for your cooperation.
Looking forward to your reply.
Best regards,
Jenny
LB
Lun B.
I'm just reading the reviews again
I'm just reading the reviews again. the company wants me to pay an extra $50 just like everyone else to paint my fairings. i have already notified summit fairings that ill be taking legal action against them. covid 19 has nothing to do with attempts at ripping people off!!
Response from SummitfairingsMay 18, 2020
Thanks very much for your purchase.
We have confirmed that your order ID is 16602, since you could not accept the extra shippinig fee, we have refunded the full amount of your order even we have already finished the fairings for you. You could reorder now and you don't need to pay for the extra 50 YSD.
Below is what we told to every customer :
"We feel sorry that since epidemic situation is getting serious now, so we have changed the shipping method to sea shipping , It takes extra 50USD shipping fee ans it takes 20- 25 days for transportation.
If you could kindly accept this, we will send you paypal invoice, once it has been paid, we will arrange to paint the fairings for you ."
Thanks in advance for your understanding.
Sincerely
Jenny
TN
The N.
This place is bad
This place is bad, and I mean nightmare bad. Many of you have already paid the 90 dollars shipping after them advertising another price for the fairings all together. They’ll continue to rack up charges then never send your fairings and guess what, ask you for another 50$ because they don’t know how to run a business that many do with no problems. Giving a bad name to WHERE it ships FROM as well especially in these times; don’t order from here because they’ll never ship it and will overcharge you for bs. Everyone that is ordering or wants to, I’d bring your lawyer into this, send/forward him all the info, take pictures/video (if you ever receive your fairings). They’ll walk you through steps and protocols you didn’t even think of. Do NOT DELETE ANY CONTACT you've had with them. These people don’t care about the product or customers. You’ll get screwed over big time. Your bike will be finished and ready weeks/months before the fairings get to you. UNPROFESSIONALS, organize yourselves before trying to run a business, asking for money because you can’t budget is so out of line. A HUGE embarrassment too. This business is a joke/very unorganized with people that have no clue what customer satisfaction is. Charging you money to even fix the fairings THEY MESSED UP. Just read all of the reviews, and you’ll see!
Response from SummitfairingsJul 16, 2020
This is a Malicious Competitor
AR
Anthony R.
This dumb company keeps giving me
This company keeps giving me the run around then had the audacity to tell me to pay $50 for shipping. I been waiting months. I want a refund but they refuse to give me one! Telling me my product is already shipped. It’s been shipped for what a few months now? I’m mad I ordered through a different company had my fairings nicely packed and here in 5 days!