David H.
Order #13195
Order #13195. Asked for all parted to be painted. Was told they would. Received 7 pieces not painted. Their solution was for me to send them back to China at my cost or pay $69 to have them painted and sent to me. Mistake on their end that I have to pay for? Wrong. Reply to reply. Very clear with everything about my order. I still have all the emails and also my order on your site. I sent screenshots and circled all the parts I asked to be painted. Order was shipped before I received a picture of my order. I had to ask for a picture myself after order was already shipped. I noticed the parts I wanted painted were not in the picture. So I asked Whitney if they were painted as I asked. Whitney’s response “ thanks for your message. Yes the were painted glossy pearl white.
Response from SummitfairingsOct 17, 2019
May I suggest that you could ship them back so that we could repaint for you. They have been painted in matte black as usual.