Summit Credit UnionReviews of summitcreditunion.com

I had an extremely frustrating experience with Summit Credit Union. Communication throughout the process was poor, and I constantly had to follow up for updates instead of being kept informed. On top of that, they claimed they never received documents that had already been faxed, which caused unnecessary delays and forced me to resend paperwork multiple times. The most disappointing part was that after leading me through the approval process, they denied my application at the very last minute. After investing so much time and effort, this last-minute decision was incredibly frustrating and disappointing. I understand that not every application can be approved, but better communication, proper document handling, and timely decisions would have made a huge difference. Based on my experience, I cannot recommend Summit Credit.

An absolute dumpster fire of a bank. I dealt with Michael Benters on a car loan who confirmed multiple times they would not need to verify income under a $50k loan amount (I employ myself and don't pay myself much). I then unfroze my credit, they pulled it (and dinged it), and ignored me for 3 weeks. After I called, emailed, and texted countless times, they confirmed they forgot to submit my application to underwriting. After demanding to verify my income, they denied me because I don't pay myself enough. They wasted weeks of my time, dinged my credit, and were completely unprofessional to deal with. Do yourself a favor and go with another bank, any other bank besides Summit Credit Union.

I have been banking at Summit Credit Union for 31 years. for the last 10 years, I moved across the county, have opened accounts and gotten a mortgage from other local banks and credit unions, but after all of that, I still use Summit as my primary bank because they are reliable and have outstanding customer service. I was sorry to read about the negative experiences others have had, and while I have not shared those specific struggles, I can tell you that anytime I've ever had any issues, Summit has always done right by me. Whether it be small things like reversing charges or fees and helping me to get the cheese debit card, or bigs deals like helping me cash out bonds or making sure a wire transfer completes successfully when I made a downpayment on my first home, Summit has been there for me, and I cannot recommend them enough.

Over the years I have found their interest rates to be the lowest for loans. When issues arise I have made phone calls and very promptly get to speak to a human. Customer Service is great to work with! Friendly and helpful to resolve my questions/issues.

Absolutely the worst credit union. Run away from them I am closing my account

I wish I could give this bank ZERO stars. My husband has held a business checking account with Summit for just over three years, and everything was fine until about six months ago. Then, we began receiving fraud alerts, with three incidents happening in just the last two months. He never uses that card for any online transactions. The most recent fraudulent charge was a $2,000 purchase on eBay. Despite not approving the transaction when he received the fraud alert text, it was processed anyway, leaving us with a $2,000 charge until the dispute is resolved. Additionally, the phone number on the back of his debit card doesn't work, making it nearly impossible to reach anyone over the phone. So now we have to go to our local branch, again. And get another debit card, again. This is ridiculous. If you’re looking for a bank that keeps your money safe, don’t bank here!

Opened a CD at Summit and twice the account was closed and money missing. Summit admitted they closed first time and took the interest and penalty for closing the account early. Happened again and they took interest and penalty money. No security at Summit, a CD should be a safe investment. Not at Summit.

Always great business! Super friendly and knowledgeable staff, no matter what branch you visit or who you talk to over phone or chat. Glad I changed my accounts to Summit.