Julie
Summer's Paw customer service the WORST.
I ordered a laser toy from Summer's Paw in April and the batteries are already dead. I gave feedback on the product and have received NO response at all. Never ordering from this establishment again Very snarky response to my feedback. I tried shaking the laser toy and it still does not work. They said I didn't submit a complaint. This also is untrue. I did send feedback to Summer's Paw on the product but after 2 weeks received no response. Definitely NEVER ordering from these people again. Not only do they sell defective product, they are rude and arrogant.
Response from Summer'sPawMay 14, 2020
Julie - The SPOT Hologram Laser Cat Toy that you purchased was tested to ensure that it worked prior to shipping it to you. The accessible exterior button enabled the shipping staff member to ensure the battery was not dead. The directions on the packaging states to "Push Button and Shake". Merely pushing the button will not activate the lights in the ball. Most people fail to shake the ball to see if it works and immediately assume the ball does not work. In addition you did not provide us with any sort of communication/feedback/comment on the product or on your order at any time. Thus, in the absence of a feedback a response cannot be submitted.