TabbCatt (from C.
Excellent on-time delivery, great service & communication with their clients
I ordered the 2 cases of the large Nature's Variety Instinct cans 13.2 oz size, a bag of freeze dried treats and a toy. I cannot be any happier when I received it...all intact! No dented cans, no "beaten up" box that was tossed around like you'd think, considering I live on the West coast, far, far from NY (its original source) and though it did take 5 business days for it to arrive (it's the middle of winter afterall, too), I was very, very pleased with how well securely it was packaged in the box. I've ordered stuff online from another vendor from the East coast a few times, and experienced the some damaged goods, and though their customer service was excellent in replacing them, I still found it troublesome to have to wait another week for the replacements to arrive. It just feels so good to have it delivered right just once, and have everything intact! Summer's Paw also relieved my concerns before ordering and answered all my questions (regarding my hesitation in shipping) very quickly...the same day responses! I also got good feedback from them as well, since I've got 2 kitties (no dogs) and will probably continue to order food as I need it. No hesitation in recommending it to others, especially for those on the West Coast. Just expect it take at least 5 business days. I was actually happy to get it on time, as you know how bad weather (especially blizzard-like conditions) can affect each delivery! Many thanks to Summer's Paw, on all fronts!

