Summer MaeReviews of summermae.com

Response from Summer MaeJun 28, 2023

Dear Jessica, We sincerely apologize for the inconvenience and disappointment you have experienced with our customer service. After thoroughly reviewing your concern, we have identified the issue and would like to clarify the situation. Our system records indicate that an email was automatically sent to you from [email protected] in response to your return request on June 16th. We have also reviewed our email records and it appears that we did indeed reply to your three emails, providing the necessary shipping label. However, we understand that you have not received these replies, and we sincerely apologize for the miscommunication. We take your feedback seriously, and we will be reaching out to our email service provider to identify any potential issues that may have caused our replies to be undelivered. It is our priority to rectify this situation and ensure that our email communication is functioning optimally to provide timely and efficient customer service. Furthermore, upon reviewing your feedback, we immediately took action and attempted to contact you through the provided phone number to address your concerns. Please ensure that your phone is readily available, and we will make every effort to establish contact with you as soon as possible. Rest assured, our customer service team is dedicated to addressing your issues and providing the necessary assistance. Once again, we apologize for any inconvenience caused and appreciate your cooperation. We value your satisfaction as a customer, and we are committed to resolving this matter to your utmost satisfaction.

Response from Summer MaeJun 26, 2023

Dear customer, Thank you for your feedback regarding our swim suits. We appreciate your interest in being able to order the top or bottom separately, as we understand that everyone's body proportions can vary. We're pleased to inform you that we offer a selection of tops and bottoms that can be purchased individually, allowing you to mix and match sizes according to your preference. We recommend visiting the following link to explore these options: https://www.summermae.com/collections/mix-match We hope this provides you with the flexibility to create the perfect fit for your unique body shape.

Response from Summer MaeJun 26, 2023

Dear customer, Thank you for your feedback regarding our swim suits. We appreciate your interest in being able to order the top or bottom separately, as we understand that everyone's body proportions can vary. We're pleased to inform you that we offer a selection of tops and bottoms that can be purchased individually, allowing you to mix and match sizes according to your preference. We recommend visiting the following link to explore these options: https://www.summermae.com/collections/mix-match We hope this provides you with the flexibility to create the perfect fit for your unique body shape.

Response from Summer MaeJun 2, 2023

Dear Katie Jones, We apologize for the inconvenience and disappointment you experienced with the quality and sizing of the swimsuits you purchased. We understand that the items did not meet your expectations and lacked the necessary support. We are truly sorry for any frustration this may have caused, and we want to make it right for you. We are happy to offer a free exchange service for the swimsuits that did not fit properly or meet your expectations. Our customer service team has emailed you regarding the return of the swimsuits, so we kindly request you to check your inbox, including the spam or junk folder, for any messages from our customer service team. They will provide you with further instructions and assist you with the return process. Regarding the lack of support, we understand how important it is for swimsuits to provide adequate support. We apologize for any discomfort or inconvenience this may have caused. We value your feedback, and we will take it into consideration as we continually work to improve our products and offer better options for our customers. Once again, we apologize for any inconvenience caused and appreciate your patience and understanding. We value your business and look forward to resolving this matter to your satisfaction.