Summer MaeReviews of summermae.com

Response from Summer MaeNov 17, 2025

Dear Customer, Thank you so much for taking the time to share this detailed feedback about your return process. We are sincerely sorry to hear that your experience was not as smooth or easy as it should have been, and we apologize for the inconvenience this caused. Your insights are incredibly valuable to us. You’ve highlighted two very specific and important areas for improvement: the need for a printer to use our shipping label (which wasn't clear upfront) and the policy regarding store credit for returns. We agree that these points can create friction for our customers. We have already forwarded your suggestions directly to our operations and web development teams. We are continuously working to build a website and a process that is as seamless and customer-friendly as possible, and your feedback is a crucial part of that effort. We truly appreciate you bringing this to our attention. It helps us get better. Thank you again for your patience and understanding. Best regards,

Response from Summer MaeSep 7, 2023

Dear Christina, We sincerely apologize for the inconvenience you've experienced due to receiving the wrong item in your recent order. We want to assure you that we take this matter seriously, and we have already reached out to you via email to address this issue promptly. Our goal is to make the exchange process as smooth and hassle-free as possible, ensuring your concerns are addressed promptly. Thank you for your understanding, and please rest assured that we are actively working to resolve this for you. If you have any further questions or concerns, please feel free to reach out to us through email. We are committed to assisting you every step of the way.

Response from Summer MaeAug 1, 2023

Dear Rebeca, We sincerely apologize for any inconvenience caused due to the return issue. Your feedback is highly valued, and we want to clarify our communication regarding the return process. Firstly, our return policy states that we do not accept separate returns for items purchased as part of a set. As the item you purchased is sold as a complete set and cannot be sold separately, we are unable to arrange shipment for a single Large-sized top, as we cannot resell the Medium-sized top you returned. We understand your request, and your suggestion is essential to us. We will relay it to the relevant team to improve our return and exchange procedures for a more seamless customer experience in the future. In an effort to address your concerns, we have provided three alternative solutions for your consideration: 1. Please use the free shipping label we provided to return the entire set of products. We will then exchange it for a complete set in the Large size. Additionally, we currently have some products available for separate purchase. If you are interested in any of the maternity tops and maternity bottoms from our mix and match collection, we will be delighted to arrange the shipment as soon as we receive your return. 2. If you are dissatisfied with the suggested tops and bottoms, we will gladly process a full refund for your order, including the shipping fees you paid. 3. If you would like to keep the entire set of Medium-sized items and decide to end the return process, we are willing to offer a $10 refund as compensation upon receiving your confirmation. We regret that none of the three solutions we provided met your expectations. In response to your feedback, we escalated the matter to our higher authorities, and they have approved to send you a complete set of Large-sized items free of charge. Furthermore, you are welcome to keep the Medium-sized items you have already received. We attempted to send you the detailed information for the new order. However, it appears that you declined to accept our communication. The shipping information shows that the new order has been delivered, and we sincerely hope you receive it without any further delays. Once again, we apologize for any inconvenience caused and assure you that we are committed to resolving this matter to your satisfaction. Should you wish to continue the conversation, please feel free to contact us, and we will be more than happy to provide further assistance.

Response from Summer MaeApr 25, 2023

Dear Erica, We understand that you're concerned about your package delivery status. We apologize for any inconvenience this may have caused. After reviewing your order, we found that your package was shipped on March 23rd, and delivered on March 28. We sent you an email with the tracking number. We also sent you an email with shipping information after reading your comment. However, it is possible that our email may have been sent to your spam folder. Please kindly check your Spam inbox to see if the email is there. If you're unable to find the package or have any other issues, please don't hesitate to contact us. We'll do our best to help you and ensure that you receive your order as soon as possible. Thank you for your patience and understanding.

Response from Summer MaeApr 25, 2023

Dear Emily, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by our return policy. However, we would like to clarify that we do offer a free exchange service for each order. Unfortunately, we are unable to provide free returns at this time due to the cost of processing and shipping returned items. Once again, thank you for your review. We'll definitely take it into account for future improvements. We appreciate your understanding and hope that you will give us another chance to serve you in the future.

Response from Summer MaeDec 24, 2021

Hi Cathleen, thank you for choosing Summer Mae and sorry for the item is not fit, we will optimize the size chart so that it can fit most people, and we also accept product returns within 30 day, any problems, feel free to contact us.

Response from Summer MaeOct 8, 2021

Hi Judy, We are sorry for the bad experience. We replied to your email 3 hours after receiving your email but we didn't receive your reply, and we also replied to your other email ASAP, maybe the merchant’s email will always be classified as spam, so please kindly check your Spam inbox, we have also arranged a customer service representative to call you to solve the problem. Hope this helps. We are committed to providing customers with excellent products and services, thank you!