Rent your vacation villa or apartment in Italy. Villas, apartments and vacation houses in Amalfi, Positano, Capri, Sorrento, Cilento, Tuscany, Umbria, Rome, Venice, Lake Como. Descriptions, pictures and rates of Italian holiday homes.
Summer In Italy (summerinitaly.com) has 768 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.
Also known as
summerinitaly.com
Website
summerinitaly.com
Category
Accommodation & Lodging
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 1% of reviews.
Latest
Most recent review: October 2026.
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Luca and his team are extremely prompt, knowledgeable and helpful!
JM
Judith M.
Wonderful, Stress free experience!
In the summer of 2017, my family and I booked a wonderful villa in Positano through Luca at Summer in Italy, it was a stress free experience, the villa was marvelous, exactly as shown in the pictures. Luca was helpful giving us ideas and recommendations which made our trip a memorable experience.
In 2022 we are going back to Positano and the same villa! To celebrate my 80th birthday in a place we have come to love.
Again, Luca was patient, kind and helpful. I wouldn’t book a villa in Italy with anyone else! Thank you Summer in Italy and Luca❤️
KE
Kelye
Excellent service
Excellent service, quick responses. They reserved us the perfect house and helped us out with a terrific transportation company.
CH
Christian
I have been dealing with Luca
I have been dealing with Luca, a true gentleman, very accommodating and professional! Trying to schedule an apartment rental in Covid time has been more than challenging but Luca came through for us. I would highly recommend Summer in Italy!
SM
Stephen M.
I reviewed "Summer in Italy" two days…
I reviewed "Summer in Italy" two days ago and based on their response, I felt I needed to submit one more review. It is always very disturbing to me when a company blames their failure on a third party. In this case (please search the prior reviews) they blamed VRBO. They attempted to distance themselves by utilizing quotes when they refer to VRBO as an agent. However they position it, they utilized VRBO as an agent and failed to upkeep/monitor their offerings through their agent. They claimed the deposit was a booking fee and blamed the user (me) for trusting the agent they retained to represent them. They claimed my comment of poor business acumen as being harsh, but their explanation truly illustrates their poor business acumen (sorry). The claim of no financial hardship is inaccurate, I booked airfare. Their lack of understanding once again illustrates their poor business acumen. Giving them a pass on (their agent) charging my card and not refunding it within 48 hours -their customer service was sub par. Given that their action resulted in my booking airfare, perhaps offering a discount at another property they represented would have been adequate. Maybe covering the transportation costs to get me from Milan to the next closest property 3 hours away would have been an offer that could have mitigated the issue. I fall back on poor business acumen once again. Customer service is an art, one that Summer in Italy patently lacks. Once again, please think twice before utilizing them for your holiday booking.
Response from Summer In ItalyJul 17, 2021
Dear Stephen,
thank you for following up.
I am still surprised at finding such hardship on your side, honestly. Call me dumb, tell me I don't understand customer service, but we clearly state that booking requests are confirmed with 24 hours. You put through a booking request that could not be confirmed, and I am very sorry about that, and the response was given within the stated 24 hours. No credit card payment was processed for any portion of the rental fee. We do not blame any failure on any party, to be fair, since the request was correctly processed along a flow which can result in a request being confirmed or, regrettably, declined. Your request was put through Vrbo, and I am not blaming you for trusting Vrbo. Vrbo clearly explains on their web site that they charge a service fee for putting through a request, which is not a rental deposit, and which is refunded if the booking request can not be accepted. That's all. I don't see how explaining how they work or using quotes around the word "agent" means we are keeping them at a distance. The quotes were used since Vrbo does not operate on an agency model and is technically not an agent, but the word can nonetheless be used to identify their role.
I understand that you might have bought airfare before receiving a response on the status of your request, and once more I am sorry to hear about the trouble. However, and let me also apologize for my lack of understanding, I don't see how an offer for free land transportation for a booking that never actually happened could have been expected. I realize that you feel that there was an issue that should have been mitigated, however you reservation request went through the normal flow at our company, where all requests are treated individually, and where a definite answer is given with 24 hours.
To prospective guests who might be wondering why we go through the trouble of checking each and every request with a live staff: in today's connected world, reservations are made by multiple "agents" around the clock, through web sites, apps, phone calls, email. Unlike hotel rooms, private holiday homes are unique dwellings which are not easily replaceable, and the technology currently available to process automated reservations is not able to completely eliminate the risk of double bookings. At our company we feel that it is far better service to promise a definite response within 24 hours rather than create double bookings. We will try to further improve our communication so that guests booking with us have no doubts that they need to wait for a live member of our team to confirm their request before finalizing their travel plans.
Also, I apologize to Stephen for appearing like the one who always wants to have the last word. The Trustpilot system is such that companies are required to respond to guests' feedback -- which I think is fair and shows respect for the guest's opinions, as well as the will for participating companies to always listen and improve. Even though Stephen's experience does fall within the usual flow, his comments are being analyzed by our management as we strive to always surpass expectations.
RE
Rebecca
Excellent customer service
Excellent customer service and great response times.
Luca and Kristiana always answer queries promptly and do their best to provide as much information about the properties as they can.
DG
D. G.
100% positive.
My interactions with the good people at Summer in Italy have been 100% positive. I find them to be immediately responsive and exceedingly helpful, no matter what the topic. When dealing with renting a property from halfway around the world, you can't ask for anything better.
PE
Perry
Booking made EASY on Summer…
We booked a villa in Positano on Summer In Italy. It was seamless and quick. All the information we needed to make a decision was there. We contacted the site with a few questions and received a response within hours. Fantastic Service
