SumarpoReviews of sumarpo.com

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Good nice love

Love this product

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Ordered a wetsuit (from an ace creator affiliate link) and they gave me hope for three weeks that I would get something shipped. Canceled last minute with no fanfare or response. I don't want to tank their reviews completely (it's 1-star behavior), but some advice: - Expectation management > delivering on time. Stuff happens—I get it. A lot of people want wetsuits right before the season starts. If you don't have stock, just add that to the website. If you're certain you won't have stock, don't leave people hanging for three weeks. Just send a nice e-mail and I'll be on my way. - Matching the timing of your marketing campaign with your inventory. I would advise running your marketing in the winter + budgeting for inventory commensurate with the campaign. You can always discount if you're a little over (which is better than burning people who actually tried to purchase). There are a ton of levers to ensure that you have the right amount of inventory (e.g. pre-orders, proper forecasting). - Ghosting people is the worst thing you can do. It permanently destroys your brand reputation. I plan on doing tri for a while and will upgrade my wetsuit in ±1-2 years. Will I consider Sumarpo? Not anymore. Your impression of someone (or something) is the average between your best experience and last experience. My last experience was rock bottom. Fortunately, TYR was able to ship a wetsuit within 2 working days and I just received it. Anyway, wish you all success and hope you improve on this front.

My order was cancelled as there's some stock issues with no notice after 3 weeks of waiting for it. Sumarpo is selling items with no stock. Have waited a month, don't have my suit and might have to miss my event as a result.

Great communication through social media, website wss great and accurate

(-) My wetsuits delivery has been delayed. (+) Communication has been good.