Suits OutletsReviews of suitsoutlets.com

I purchased a suit recently. It was delivered in a package that was poorly shipped. I understand wrinkles will occur. The package was torn open. There is a snag on the suit jacket. Very noticeable. I really don't have the time as a businessman to send it back and go through all the bull. I will tell suit outlets this. I won't mention who I work for. I am 1 partner of 500 people. I refuse to buy from your store again. I guarantee you this. I if I have to spend crazy money to let people know your company sucks I will be happy to do so. Never ever again will I buy any garment off of you again. I will post on Facebook and Instagram and let buyers know not to waist their time purchasing items from your company.

Ordered a hat from this company and was shipped the wrong size I had to pay postage to send it back I ordered the hat again a couple of weeks later on the phone. I was told it was in stock. A little later I got a notice it was not in stock A little later I decided to give it one more try This time they sent out a walking suit I notified them and a surly phone rep declined to ship the hat I had paid for I REPORTED THEIR INEPTITUDE to the Better Bureau and they refused to admit they shipped wrong package In my opinion (these bunch are not to be trusted based on my experience

I'm another customer that returned a suit and they claimed there was ink pen on the jacket. I literally tried the suit on and then put it back in the original box per their requirements. From my understanding, either I didn't pay attention and they sent me a marked up suit or they put ink pen on the jacket to try to not refund my money. Honestly, the suit was not as nice as they show on the site, the material was off and it looked a lot cheaper than the pictures. Save your money.

Suits Outlets does not offer a regular fit for some of their tuxedos and the groom picked a slim fit style. They do not allow swapping of jackets & pants, everything comes as a predetermined pair and nobody on earth is that perfectly proportional. I have spent $60 returning two tuxedos, plus the $160 to buy the original tuxedo, and I still have to get it altered because I had to go so far up in sizes just to fit my thighs and calves that the waist is now 4 inches too big and I am swimming in a jacket that is too wide and with arms too long. I can only imagine how expensive these alterations will be. Frankly go to Men's Wearhouse, pay $150 for the rental, free on-site alterations, and save yourself this nightmare.

This was the second suit I ordered. First order went well. This order was returned as per their instructions. I received a partial credit, they said due to a stain on the jacket. I tried it on once and returned it in the original packaging. If they are insinuating I wore it, the pants are unhemmed. This sounds like a scam, another review mentions the same thing when returning an item.

!!!WARNING!!! DO NOT DO BUSINESS WITH THIS COMPANY UNLESS YOU ENJOY GETTING RIPPED OFF. If I could give them zero stars I would. Also, READ the other bad reviews because they’re similar experiences to what I had dealing with this company. BELIEVE THOSE REVIEWS!! I purchased two suits, first one never even made its way to my door step, and when they received the suit back, they gave me a partial refund. WHY? Shipping purposes. But I literally never even got the suit. They say the receiver sent it back, but I literally never got the suit nor made a decision to return it back… “sorry can’t do anything about it so we just have to take your money to offset shipping even though it was our fault.” Fine, it was about $10 dollars, I could live with that. Second time I purchased a suit from them, I received it but it was too small. I returned it, even paid $20 shipping. It was returned in perfect condition, had the original box , hanger, and protective wrapping it came with. There was absolutely nothing on it, no stains, no “fuzz” or “animal hairs” (I don’t even own any pets or animals) then I get a notification for a PARTIAL REFUND. I called and asked why I didn’t receive a full refund. They say there was a STAIN on the suit. HOW? I’d delivered it in it’s original packaging and everything it came with. They can’t give me a straight answer and decide they will “investigate” what was wrong with suit because they have a different department that handles returns. Keep in mind they told me it was a “stain” originally. They never bothered to send me any proof or pictures there was anything wrong with the suit, just had to TAKE THEIR WORD FOR IT. Like I said earlier, I returned the suit in its original (perfect and clean) condition and only wore the suit to try it on, (literally on and off in 5 minutes) never wore it out or used the suit for anything. It was a black suit for a funeral in the future. So there was absolutely no reason to wear it other than for special occasion. I received an email from them days later only for them to tell me after concluding their investigation, there was evidence of “animal hairs” and “fuzz” on the suit. BUT WAIT! You told me over the phone, on a recorded line, and said there was a “stain” on the suit and now you’re telling me there was fuzz on the suit, even though it was securely packaged with protective wrapping over the suit. Hmmm, something’s not adding up, smells to me like fraudulent practices. These are the people that run this business! Trust your money with a REPUTABLE BRICK AND MORTAR STORE because these suits are coming from a WAREHOUSE where the suits will most likely get dirty and pick up stains or “fuzz”and guess what, you get to pick up the tab for their absolute negligence. I WILL NEVER EVER DO BUSINESS WITH THIS COMPANY AGAIN!!!

I need free shipping

There is no communication on when my order will be shipped or when should I expect it.