Suitcase.comReviews of suitcase.com

We received our order very promptly. The only issue was that the color is not what we expected. The only close choice was "purple" and the one we received was not the same purple as the rest of our set.

Very happy. Delivered on time, very good support.

Got exactly what was advertised, great price, timely delivery.

I went to a samsonite outlet and looked at prices then looked online and found suitcase.com. The prices seemed almost too good to be true, but I tried it out and everything was perfect! I got my suitcases fast and exactly what I ordered about 40% cheaper than the outlet! I will never buy luggage anywhere else!

I called Suitcase.com within minutes of receiving a huge large Samsonite case. My name and order number were correct on the label. however. i was mailed a huge DELUXE charcoal Traveler 29 " suitcase inside the box. NOT THE SMALL RED boarding bag that I ordered. I also sent an e mail with specific information of the mistake. I was told over the phone that I would be contacted Tuesday 18th Feb. Well it is now Tuesday evening and no one has called. I phoned the number myself and only got an answering machine. ugh

I am always slightly apprehensive when ordering on the web from a vendor I have not used before. I rely a lot on reviews and hope for the best...SuitCase.com will not disappoint you. I placed the order late on a Friday and called Monday to inquire since the status stilled showed "processing". They told me that they do not process over the weekends but I should be getting a shipped email today. Sure enough I received the email later that day and my order arrived Friday. The item was absolutely brand new and in perfect condition...as promised AND with FREE shipping...Hope this helps

Great price, they even price matched another site. However,I paid extra for expedited shipping. I needed the bag for a trip. The case arrived 3 days later than promised, and unfortunately 1 day after I left for vacation. I had to have someone come to my home and get the package from my front porch. A call to Suitcase.com concerning the shipping was not helpful. I am still considering sending the bag back.

I ordered a gift for a friend last minute & I choose 2 day delivery so I would have it when I left on my trip. I got a call stating my chosen item was out of stock but that a similar item was available. I was concerned about delivery time as we were down to 2 days before leaving and I hadn't received the item nor had it been shipped. I called and got a little "excited" The rep kept me on hold while he verified that my order had been processed and upgraded me to overnight shipping at no additional cost to me. My friend is VERY happy with their item and I am VERY happy with Suitcase.com. I will definately go to them first for anything I need.