Aryn K.
Great Service
I've had the subscription for a few years and I'm always impressed with the service. I've had a couple plants (out of dozens purchased) die prematurely and they provided store credit for a replacement. My questions are always answered promptly, within a day of sending the email. Plants sometimes arrive in rough shape (particularly echeveriae) but they "even out" after some time and look much better. My reason for removing a star is because a lot of their products are frequently out of stock. I feel that although having a wishlist option is a great feature, it's not as useful as it could be since i would eventually come back to wishlisted items only for them to be out of stock. It also seems the email notification for when items are back isn't working. Overall, I am very happy with the Succulents Box and have recommended them many times.