Steve
Manufacturing defect in seal stiffener.
The ordering and shipping went fine. I noticed on one of my new seals a manufacturing defect: there is a solid polymer stiffener which is completely enclosed with the soft seal, inside of the seal, all the way around. It was severed on one side, and had a 2-3 CM gap in it, although the seal outer housing was not touched. It somehow was made incorrectly, as my other seal, and both seals I removed did not have a separation in the polymer stiffener. I installed it anyway, in hopes it will work, but if not, I will return it. I also noticed that the dimension of the actual square seal was a bit irregular, and seemingly a bit large, thus leading to wrinkling of some of the edge seal vanes. One cause may have been the shoddy shipping…..they were tightly packed in a small cardboard container, causing stress stress on the plastic. I played with the seals, and you can easily fold them in thirds without causing any stress, like you fold a bandsaw blade. For $500 you should pack them more carefully.
Response from SubZeroParts.comOct 5, 2026
Hi Steve, Thank you for taking the time to share such detailed feedback. We’re glad the ordering and shipping process went smoothly, but we’re sorry to hear about your concerns with the condition of one of the seals. We would be happy to review this further and determine the appropriate resolution. Please contact our support team with photos of the affected area, along with your appliance model and serial number, so we can verify the part and evaluate the issue. We also appreciate your comments regarding the packaging and will take them into consideration. If the seal does not perform as expected, please reach out to us and our team will be happy to assist.