SubZeroParts.comReviews of subzeroparts.com

Response from SubZeroParts.comJul 3, 2026

Dear Paul, Thank you for your feedback. We’re very sorry that an urgent part arrived damaged and that the delivery did not meet the expedited timeframe you expected. We reviewed the order and understand your concern, especially given the urgency and the additional cost for expedited shipping. Our team has been working on the damage claim and the resolution of this issue. We also apologize that our initial response did not adequately address your need for a replacement. We take shipping damage seriously and are reviewing the circumstances of this shipment to help prevent similar issues. Please contact our support team if any further assistance is needed. We’ll be happy to help.

Response from SubZeroParts.comJun 9, 2026

Dear Alan, Thank you for your feedback. We’re sorry that the condition of the gasket upon arrival caused concern and that the resolution did not meet your expectations. We reviewed the photos and information provided. Based on our review, the gasket appeared to have been compressed during packaging rather than showing a confirmed manufacturing defect. Gaskets can sometimes require time after unpacking and proper installation to return to their intended shape. We understand your concern, particularly since the second gasket arrived in a different condition. Our team reviewed the replacement request based on the documentation available and provided the recommended steps for the gasket. We’re sorry we were unable to reach a resolution that met your expectations, and we appreciate you taking the time to share your experience.

Response from SubZeroParts.comJun 8, 2026

Hello Kama, Thank you for your feedback. We’re sorry that you had difficulty finding a way to contact us. Our customer support is handled primarily through email and our online support form. This allows our team to review order details, model and serial numbers, photos, and part compatibility so we can provide accurate assistance. We understand that having a clearly accessible way to reach support is important, and we appreciate you bringing this concern to our attention. Our team is available to assist with any questions or order-related issues through our support channels

Response from SubZeroParts.comApr 23, 2026

Dear Dan, Thank you for your feedback. We’re sorry for the inconvenience caused by the unexpected availability issue. Unfortunately, the part became unavailable and we were unable to fulfill the order as expected. The order was canceled and a full refund was issued. We apologize for the inconvenience and appreciate your understanding.

Response from SubZeroParts.comJun 2, 2026

Hello Anton, Thank you for your feedback. We’re sorry for the delay and the frustration surrounding your return request. Your return request was approved, and a prepaid return shipping label was provided. Once the returned items are received and inspected, the refund will be processed in accordance with our return policy. We also apologize that the return process and status were not communicated more clearly. Please contact our support team if you need any additional assistance with the return.

Response from SubZeroParts.comMar 8, 2026

Hello Barrett, Thank you for your feedback. We’re sorry for the inconvenience and for the lack of a timely update regarding your order. We reviewed the order and confirmed that shipment was placed on hold while our team verified part compatibility. For this model and serial range, there are several similar parts, and we wanted to make sure the correct part was identified before shipping. The order has since been canceled and a full refund has been issued. We apologize that the status was not communicated more clearly. If you still need the part, our team would be happy to assist with confirming the correct part for your appliance.

Response from SubZeroParts.comFeb 2, 2026

Thank you for your feedback. We’re sorry that you did not receive the response you were expecting. Our customer support is primarily handled through email and our online support form, which allows our team to review order details, model and serial numbers, photos, and part compatibility before responding. We apologize that this was not communicated clearly when you requested a callback. Our support team is available to assist by email or through the support form on our website, and we’ll be happy to help with any questions or concerns.