Sub-Zero, Wolf, and CoveReviews of subzero-wolf.com

I purchased a Wolfe in cabinet microwave in 2021. After 2 years it stopped working because the door hinges were bent. The appliance tech said Wolfe now has a heavy duty replacement hinge due to complaints. It was still under warranty too. Now 3 years later, stopped working for same reason and costing me $700 because out of warranty. I would not recommend a Wolfe microwave as poor quality!

We have a wolf double oven. It was a $30k oven and after 6 years it has stopped working. To have it serviced it is a minimum $1k + parts, not to mention the damage caused by them removing the oven. This is disgraceful and a sub par product. Do not buy Wolf. They are made poorly and will cost you a fortune in servicing costs.

We bought a Wolf double oven 4 years ago. One of the fans stalled 2 years ago and we had it fixed. Quite an expensive repair. Two weeks ago I used the Self Clean function. The self cleaning overheated the fans and two of them stalled. Both ovens not working. The repair for one fan was almost $1,000. The technician had thought that only one fan needed to be replaced, but then discovered that there was a second one that stopped working. Now we need to replace this one as well! I googled this and realized that this happens a lot. The self cleaning causes the problem. The technician also said that you should only use the self cleaning function as long as the oven is under warranty. That is ridiculous! This should not happen with an expensive product! I am very disappointed! The ovens were only 4 years old.

New, expensive 48" Subzero fridge/ freezer combo from dealer showroom was purchased from Howard Payne Co. with new warranty based on features and detailed information shown on manufacturer's website at that time. Upon professional installation by dealer, appliance yielded annoying rattle inside, diminished but not eliminated by 3rd party repairman installing manufacturer's "fix-it kit" (told kit is generally unknown to public). Shortly after installation, I repeatedly notified manufacturer in timely fashion by phone and online regarding separate issue that unit fails to meet website specifications, namely that WiFi is shown as a standard feature of our specific Refrig/Freezer models but told date of manufacture is too old for published specs to apply. IMO any reputable manufacturer should satisfy customer by furnishing their proprietary WiFi modules, but SubZero refused to honor published specs. Isn't honesty the only policy? Shame on SubZero! Asked dealer to take up WiFi issue with manufacturer but this request went nowhere also. Now wish we had purchased competitive Monogram/ GE products instead, based on our 50 years of wonderful experience and perfect reliability with GE large appliances (now owned by Haier but still great). In contrast, our Monogram induction cooktop from Payne Co. is perfect!

Having had only good experiences with Subzero/Wolf, we went full-in with Subzero/Wolf appliances a year-and-a-half ago after a reno and move: 48" French Door Fridge/freezer, steam oven, Masterchef wall oven, cooktop, Cove dishwasher. Except for the dishwasher, every other one of these appliances has been causing us grief since the minute they were installed. Cooktop: most minor issues of the lot: one of the knobs sticks since installation; tech told us it would 'go away' with time & use. Lies. In terms of performance, it's a little uneven, some of the elements burn food at slightly above the low setting and then almost turn off at low. Steam Oven: Replaced the master control, water intake piece and temperature probe receptacle after exhausting all other options, within 1 year after installation. Despite all the issues, this is the oven I use the most and would recommend - from another manufacturer! Masterchef Oven: replaced internal master control/motherboard within 6 months, was taking forever and a day to heat up and would never stay at temp. Waste of money for this unit, go with regular convection oven, I don't find any benefit. My previous experience with a 20+ year old Wolf wall oven was so much better. French Door Fridge/Freezer: the gasket for the freezer drawer came ripped upon installation, so at one of the many tech visits, the technician noticed and ordered a replacement. This second gasket came rippled and bent, and did not lay flat against the door so it caused frost build-up, condensation which fell on the floor and worst of all, the vacuum seal no longer functions. The gasket looks flat now but still no vacuum seal, still getting frost. Another tech visit scheduled...who knows when/if this will be fixed. It's so frustrating because the fridge above works great at keeping food fresh for the longest time, but if I could go back in time, I would go with Miele. I am unbelievably disappointed with SubZero/Wolf quality and consistency. We spent a truckload of money and feel betrayed. NEVER AGAIN.

i purchased a wolf drawer microwave along with all other appliances very happy with the other wolf appliances but the microwave i would not recommend the controll panel is not light up like other companys and is very hard to see sales person tryed to talk me out of it but because i have all wolf i wanted to stay with it boy was he right

Please do something about your refrigerator air purification cartridges. It really is unacceptable to ship a $65 product to someone's home and each box is covered with glass shards. Three straight cartridges were sent to my home, and all had gas shards. I called Sub-Zero and this is perfectly "normal" in their eyes. Please. Make a better product.

Cannot be trusted as a company!!!