Suburban PropaneReviews of suburbanpropane.com

The last time they came to top our tank off they charged me for almost 34 gallons. I only use my fire place for emergencies. I never keep the pilot light on. I turn the fireplace on for a minute every 2 to three weeks to burn the dust off. There is no way that would use 34 gallons. After this winter they can come get the tank. I hate to give them even one star. I never had an emergency where I had to use my fireplace one time this past year.

An Extremely ill ran company that doesn’t care about their customers, they lie to you & drive their prices through the roof. Being a loyal customer (over 15 yrs)…and paying my bill in full upon receipt, it was an annual chore for me calling suburban propane to lower my unit price in order to fill my 500 gallon propane tank every fall. 3 months ago, my annual chore began when they were charging me $6.98 per gallon when offering new customers $1.99/gallon. I was told by a rude representative that that was the market price and she could not do anything about it. I then asked to talk to the manager-which she then claimed she was the manager. 2 lies-she was not a manager, let alone THE manager and the market price was $2.89/gallon ($4 less than what they were charging). After dealing with this rude lady I ended up calling around and found 3 propane companies that were amazing! I choose to go with one of those 3. I called back suburban propane and again had to deal with this rude individual. I explained to her I was switching companies and putting in another tank, needing theirs removed. She then got mad and told me I was not to touch or move their tank and they would be out to collect it. She gave me a date 5 weeks ahead when she knew I never had any propane in my tank to heat my house. Again…she did nothing to help me out. Fast forward 2 months…to now…their tank is still sitting there empty and they have not collected it. Apparently they enjoy playing games with their long term customers and being extremely spiteful when you choose to go a different direction. I’m a single mom of two children and evidently suburban propane thinks it’s acceptable to leave such a family with no means to heat their house at Christmas. They have also sent me a bill for the tanks rental…again…trying to get every penny they can from you. I am highly disgusted with this company and the way I am still being treated. WARNING TO EVERYONE CONSIDERING SUBURBAN PROPANE!!!!! DONT!!!!!

This company is all about lining their pockets in whatever means possible, and did all they could to strongarm my family into paying them to move our tank. A tank THEY PUT IN and had inspected at least twice since 2015. After being a customer for 8 years and getting behind on our last bill (which I did eventually pay off in FULL), they tried charging us $150 for a new "inspection" for our 1k gallon tank. Although they were willing to waive the fee (when I flat refused to pay it) - they then tried FORCING us into moving the tank saying it's too close to a neighboring building and they wouldn't fill it again unless we consented to paying MORE $$$ for it to be moved a total of 4 feet away (the week before Christmas in the worst economy I can remember at that)! Again though, this is a tank THEY PUT IN (beside the same building they're claiming is NOW a problem) and had inspected numerous times over a 4 foot difference. FOUR FEET. All I will say is THANK GOD Suburban propane isn't the only company in town, and that the others I called (as well as the one we hired that came out and filled our tank this am) have some common sense and courtesy. Never again Suburban. When you treat your customers like they're disposable, don't be surprised when they disappear for good.

Suburban propane is such an archaic company to work with and the reason so many peoplke are running away from then and switching to their hometown supplier. If you owe a rental fee they will call every day and take your credit card. If they overcharge you or pick up your tank they will take weeks to process the credit an issue you a paper check instead of refunding to a card you have used in the past. They no longer have a monopoly over you- stay local and support local. Beware.....

Terrible customer service quite honestly the worst company I've ever dealt with. Recently got a house it was in the process of cleaning it up and fixing it up. I scheduled a time and date to have a tank installed when I was going to be available. Two drivers showed up gave me some BS lie about the line for the tank that they couldn't use it. Then left never came back without an explanation I called multiple times, no one ever called me back, and no one ever helped me. Then I called again and they said wouldn't be taking on my account. I guess my frozen pipes and no hot water are my problem now.

If I could give a negative rating for the experience with Suburban Propane I would. Horrible company! Found out about a year ago they were over charging me for propane. When confronted they lowered the price. Had to call each time they delivered to get the normal price. Been with Suburban Propane since 2016. When I call them to pick up their tank, they advised it was going to cost $120 for them to pick up their tank. I would never advise anyone to use Suburban Propane.

This company has been taking advantage of homeowners for too long! The propane is double what the MOM and POP places have! And their customer service is so bland unless you know someone who works their good luck getting any sympathy. I am having them come get their tank this month. After 10 years of watching them price gouge, charge insane "maintenance" fees of $150 plus the $120 Rental fee yearly, I think it's safe to say...Choose who you support locally! Ditch the BIG BOX propane company! All this extra money going toward their high fuel prices only benefits the Top Dog of that company and they don't deserve the business. $4.39 a gallon all summer!!! No Breaks in the Price.

Beware the "after hours" call! My neighbor smelled propane leaking from my 250 gallon tank. Suburban originally set up my tank with a new regulator and gauge about 7 years ago. I found the leaks with soapy water and turned off the valve. I don't know why Suburban felt it necessary to come out "after hours" when I called them, but they did, and I had no idea I would be charged nearly 3X the normal service call fee. $255!! If they had informed me of this, I would have told them to wait until normal hours. At the end of the day, all the service rep did was turn on the gas, perform the same leak check I did, then turn off the gas. Total value of this service = 0! I asked to have the charges reduced, but they would not accommodate, so I paid the bill and closed the account. All of this was no surprise once I found out they are a California based company. I will be engaging one of the many Texas based outfits going forward for tanks at two locations in the Texas Hill Country! By the way, I'm also not surprised to see that the vast majority of feedback about this company is rated 1 star, and that's probably being generous, as I don't believe 0 stars is allowed.