Suburban PropaneReviews of suburbanpropane.com

Very difficult company to deal with. Zero response, zero help and lots of time spent on hold to never actually reach a person.

Absolutely terrible customer service! I called Suburban Propane to get some help with my account, and the person on the phone was completely useless and rude (on more than 1 occasion). They acted like I was bothering them and couldn't answer a single question. They kept ignoring my questions and I never got any real help. It’s like they don’t care about their customers at all. Honestly, the worst customer service experience I've ever had. Stay away from these clowns if you value your sanity!

Ridiculous fees! Read your contract before signing with suburban. I am settling my parents estate, and they will be charging a $50 account termination fee, and a $1 per gallon restocking fee. They aren't removing the gas because the new owners already signed up for the service. This seems extraordinarily unfair to me.

Illegal Operation Update Edward, from SP called and left a VM. After this company came onto my property, filled the tank after I have told them multiple times DO NOT put me on auto fill; even had notes with the Delivery Drivers stating that must call before coming to fill my tank; plus I have every phone call recorded and have had only called SP when I also have a witness in the room, because all they do is lie! Edward calls to say “we discounted your delivery to 3$ a gal!!!” Lmao! 1- I didn’t ask for or approve the delivery in the first place, Edward. 2- I have the VM recording of your driver admitting they must call first and then he fills it anyway as I was not home to stop him! 3- the NC Propane rate is 3.32$ a gal. You are telling me your “deep discount” for forcing a product on me, I didn’t request is .32 cents? 4- also this admits you were far over-charging at me at over 5$ a gal! 5– I did NOT agree to this term. I told the manager, who gave me his cell phone (I recorded him too), I do not want the fuel at all, I didn’t request it! I didn’t need it! It is illegal and no where in your contract that I have to accept delivery of fuel or that I have to be on auto-fill! Your company failed. You also failed to come get the fuel out! I’m guessing so that you can do what you are now! Locking the tank cutting of my furnace, and my ability to cook so you can bully me into paying for the product I didn’t request or ask for! Unlock my tank and drop your fees and charges. This is not on me legally. It’s on your propane mafia, forcing products onto customers they didn’t request. That’s called Robbery. Zero out my account and unlock the tank. If I want fuel, I’ll call. Very simple.

I have been a customer of this company locally (Penn Yan, NY) for several years. I recently purchased a generator as backup from Isaac H&A in Rochester, NY. They came and did the installation work quickly and efficiently, up to the point where Suburban needed to bring a larger tank and place a regulator on the generator. Suburban Propane has not shown up 4 times when they said it would be done (with NO contact to let me know). Isaac has sent people from Rochester (50 miles away) each time to only sit and wait then leave without being able to complete the job. I currently have a $15000 hunk of worthless metal sitting in my yard. Today the local SP office said they would come Monday March 25th (which did occur). While I was away at a funeral Wednesday, however, they came and pumped 101 gallons into my 2 furnace tanks to complete the contract amount (while putting nothing in the generator tank)! I just spoke with them and NO ONE knows what they are doing, it just gets worse and worse. As I no longer have any faith in this company being able to deliver or even show up, I will be finding a new company for my June purchase this year. And I have contacted an attorney to file a claim of elder abuse. Suburban Propane is the United Airlines of propane companies and I have a lot of experience with that nightmare company. Avoid SP like the plague. Update: its is now October and the tanks are FINALLY gone from my driveway, however, I will now wait an eternity to be re-paid for the propane they over pumped and they are subtracting $136 for 're-stocking' even though I paid them $1200 in June of 2023! Do not get hooked up with this company unless you enjoy being ripped off.

Suburban wants to charge me $60.00 for Propane I have not ordered and transportation fuel surcharge $6.10 AND a late fee $0.99 Grand total of $67.09 This is above of there yearly tank rental fee. They are supposed to pick the tank up on APRIL 8 2024 Calling my lawyer to day this is B S

I see why their reviews are so bad. they show up on appointments when they want if they do. rude customer service.

Worst customer service ever. Gas fireplace was not working. Waited 6 weeks for an appointment. They come out and beat around on it with a wrench, make me verify it was working. Then the same evening “they fixed it” it worked for about 4 seconds. Called and was told they could not come back for another 6 weeks. Every single year they do this. I wish there was someone else we could use. They send people out that are so rude. Worst company ever.