Suburban PropaneReviews of suburbanpropane.com

This company overcharges for propane, esp if you have a credit card on file. When we called them to get the market price, we were told that our tank is paid off so we have the prerogative to leave. After a few weeks we left. When I called to close the account, the lady asked me the reason for leaving. No apologies, nothing, sarcastically told me to have very grea.......t day. I was trying to check zero stars, but can't

I called to order propane. I wad told that I could not get a delivery until I paid a balance due. I told the rep that we do not have a balance due because we have to prepay before every delivery. She said that the manager would call me. 24 hours later no call so I called back. I spoke with the same lady with no explanation why no one had called me back, found my bank statement from when the gas was paid for the delivery in question and she still would not investigate it. I know people try to get over but I have tangible proof that the prior order was paid for. When I asked how did I have a balance if I had to prepay she started talking in circles. Still couldn't speak to a manager, still conveniently out of the office. Mistakes happen. We all make them. But Suburban Propane was unwilling to look to see where the mistake was made. Unwilling to accept my proof. Rude. Unyielding, and not willing to look to see where the error was made.

My oil furnace died which was very old! I decided to switch over to propane! After my new propane furnace was up and running I could smell propane throughout my home!I would contact the technician he would come out and tell me that it wasn’t propane I was smelling! After dealing with this for a week I contacted a technician that had his own Business.He came out and found a propane leak on the Manifold test port!! The company was also suppose to bring me another tank! I’ve called and still no tank! I pay good money and pay my bills on time and this is how I’m treating!!! Completely unacceptable!!!!

Long term customer. Rental fee went from $10.00/yr to $50.00/yr. Called to cancel account and have tank picked up. Offered to cut rental fee to $25.00/yr. Told rep I was not interested and just wanted the account closed and tank picked up. Was then told the pick up fee was $175.00. Told rep I would not pay the pick up fee and was then offered to cut pick up fee in half. Still not interested. Told them to just pick up the tank. Don't get involved with these people.

I own a campground that everything runs on propane from dryers, heater, hot water heaters....everything. We are putting in a commercial kitchen and had them come out to hook up the propane to the stove and the oven. The technician was here a little over 2 hours and everything looks great. The bill however! Just under $2000!!! We have had delivery issues whit Suburban Propane in the past. Running out of propane when we are on auto delivery and even a dangerously overfilled tank the driver kept filling it even when it was full. They had to drain some of the propane out of the tank to get it back to a safe pressure. Oh wait.... we paid for that propane you just drove away with and guess what? Still have the same delivery driver. Needless to say it is time to switch companies!

This place is terrible. Customer service sux. Woman on phone could care less. Their whole approach is they think they are your only option. Fees are ridiculous. Their practice borders illegal if not flat out so. Do yourself a favor get someone else. Anyone else.

I was offered a CSR position with a start date in the Tigard, Oregon office. Fast forward a few days and I get an email stating the offer was revoked. I emailed the office manager for more detail and never heard back.

If I could, I'd give zero stars. They don't seem to care about the law or their customers. I am a tenant and use propane for heat. So, my name is on the Suburban propane account. My next door neighbor hired people to do their fencing. The wooden fence was decaying and falling apart. Those poeple cut into the gas line that was somehow in the cement that held the fencing in the ground. Because the account is in my name, they targeted me and charged me a $350 fee to repair the line(gas tank was on the property well before I moved in). None of this was my fault. I didn't cut the line. I didn't bury the line and mix it with the cement. I just rent the place. Who would they charge if no one occupied my unit? My landlords refuse to take responsibility because they didn't cut the line. It's not their fault either. The jerks from Suburban propane decided to hit me with the bill instead. So now I have this copper gas line that had been laying on top of the lawn all the way from the tank to my apartment, since last spring. Will they bury it before winter and charge me for that too? Will they charge me for it if it gets destroyed somehow in the winter by someone who accidently trips on it? I don't know. I'm at my wit's end with them. They have terrible Customer service and do dirty business. A call to better Business Bureau might be the solution here.