Suburban PropaneReviews of suburbanpropane.com

I really appreciate the lack of understanding shown. 1) you bill me $300 on a "budget plan" per month after supposedly monitoring my usage for a year. However, it turns out that you should have been billing me $700 per month (actual usage). At the end of the year on the budget plan - suddenly I owe $3000+ which is more than my Social Security monthly check. Although I manage to pay $2000 by skipping 2 months of car payments, Suburban will not deliver propane. Beware of the budget plan - the original estimate will be less than what you actually use, and you will wind up with a balloon payment and no consideration for their mistake.

I bought a house that had suburban tanks at it. The tanks were unplugged at the request of the seller cause they were leaking. the seller said they would gift us the propane. Our walk through was a week before we signed and it was cold outside. We asked that the propane be hooked up so we had heat in the house when we closed. Suburban came out and hooked up one tank. Not sure why there. Then when we closed they came out and filled the tank that wasn't hooked up. Again not sure why on this eiter. Then they billed me for the fill up and they billed me for the gifted propane. i called them and told them to come get there tank and i will be looking else where for propane. I have called customer service more than 10 times so far to get he bill fixed and all i hear is i will send it to the manager. They want to charge me as well for early termination of contract... How would we have a contract with them if the house was not in our name yet. Another bull Sh*& reason. So 2 months later i still have two tanks on my property, my bill has not been adjusted and no word back from any supervisor. I call daily and email with zero responce. Do not go with this company. there are so many more out there. This company can go bankrupt for all i care. Also i will not pay a cent till this is taken care of and after that i will only pay for what i asked for in the begining which is to hook up the tanks for heat. Even that i probally won't pay for cause i believe heat needs to be on in order to close on a house, especially in NY november. Company is a joke!!!

The prices are outrageous and the cost is really bad

If I could leave a ZERO I WOULD. THEY SCAM YOU AND INSUKT YOUR INTELLIGENCE. IF YOU ARE A SENIOR AND YOU DO NOT WANT AUTO DELIVERY... THEY WILL COOPERSTE FOR ONE YEAR. THAN THEY FILL YOUR TANK IN SEPTEMBER AND NOVEMBER AS IF IT RAN OUT... Do not let them deliver tanks or lie to you about auto delivery vs. On call delivery. I use small amounts of propane. They are a scam operation.

Have been a suburban propane, customer for years however their service is poor to say the least.. They have changed the delivery date three times with no explanation and still cannot guarantee a delivery date even though they had a week and a half notice. There has not been any inclement weather in my area except low temperatures

Absolutely criminal. Refuse to give you any costs up front but not afraid to send you a big fat bill. My husband did 85% of the work because the guy they sent was 70 something and could barely walk. They sent me a $780 bill for a repair.

tank rental went from $26.60 on 1/3/24 to $51.60 1/3/25, had them come out to level the tank in March 2024. He shoved a crushed beer can under the legs and said that was good enough! the whole time he was here he was on his cell phone. When this tank is empty, I'll shove it over onto the driveway and have them come get it. Worst company ever to deal with. Their empathy is non existent. don't even bother sending them the review, they don't give a crap!!!!

This business is a joke terrible service Don't seem to care need to Hire more drivers wasted the hole day waiting for delivery No Show what a joke Of A company